Keturah Lopez
Jacksonville, USA
Summary
Motivated and skilled professional with a diverse set of skills and a positive attitude, seeking a new career path. Passionate about nurturing growth and development in young minds, I am eager to contribute my expertise and customer service abilities to a team. Confident in my ability to make a valuable impact, I possess strong multitasking skills, thrive in fast-paced environments, and demonstrate exceptional organizational skills.
Overview
12
12
years of professional experience
Work History
Client Coordinator / Sales Consultant
Ideal Image Laser Hair Removal
Jacksonville, FL
01.2025 - Current
- Managed front desk operations - greeting and engaging with guests ensuring efficient check in/check out process
- Scheduled, coordinated, and confirmed appointments/consultations
- Collaborated with Nurse Practitioners to ensure seamless delivery of treatments, resulting in positive client feedback and returning clients
- Consulted with guests on appropriate treatment options based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents
Teacher
DEERWOOD ACADEMY
Jacksonville, FL
12.2023 - 10.2024
- Developed lesson plans - collaborated with co-teacher
- Observed and assessed children's development
- Planned children's curriculum based on child development knowledge
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner
- Kept classroom neat and tidy, maintaining a safe, organized, and positive learning environment for both children and teachers
- Prepared children for meal, nap time, and transitions
- Exhibited strong listening skills and worked to comply with classroom/school expectations
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
Teacher
JLEE MONTESSORI
Brooklyn, NY
08.2022 - 08.2023
- Developed lesson plans (including after school program) - collaborated weekly with Education director for child(ren) with IEP's
- Developed lesson plans - collaborated with co-teacher
- Observed and assessed children's development
- Planned children's curriculum based on child development knowledge
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner
- Kept classroom neat and tidy, maintaining a safe, organized, and positive learning environment for both children and teachers
- Prepared children for meal, nap time, and transitions
- Exhibited strong listening skills and worked to comply with classroom/school expectations
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
Assistant Teacher
B'ABOVE
Brooklyn, NY
11.2021 - 06.2022
- Assisted lead teacher with lesson plans - contributed with verbal ideas as well as creating some of my own (also collaborated weekly with lead teacher for child(ren) with IEP's)
- Implemented behavior guidelines, maintaining order among the classroom
- Interacted with children through play; as well as working with them to improve cognitively, socially, and emotionally
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner
- Kept classroom neat and tidy, maintaining a safe, organized, and positive learning environment for both children and teachers
- Assisted bathroom duties/potty training
- Prepared children for meal, nap time, and transitions
- Exhibited strong listening skills and worked to comply with classroom/school expectations
Front Desk Receptionist/Spa Coordinator
The Body Lab Wellness Retreat/
Killeen, TX
09.2020 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in/check out process
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients
- Scheduled, coordinated and confirmed appointments and meetings
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback
- Monitored access of guests and escorted to treatment areas
- Interacted with numerous guests daily and provided a positive impression of the spa
- This role was partially remote due to COVID
Assistant Teacher
HIDEC (HEBREW INSTITUTE FOR THE DEAF & EXCEPTIONAL CHILDREN)
Brooklyn, NY
02.2018 - 07.2020
- Assisted lead teacher with lesson plans - contributed with verbal ideas as well as creating some of my own (also collaborated weekly lead teacher for children with IEP's)
- Implemented behavior guidelines, maintaining order among the classroom
- Interacted with children through play; as well as working with them to improve cognitively, socially, and emotionally
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner
- Kept classroom neat and tidy, maintaining a safe, positive learning environment for both children and teachers
- Assisted with diaper changing/potty training
- Prepped children for meal, nap time, and transitions
- Exhibited strong listening skills and worked to comply with classroom/school expectations
Stylist/Desk Lead
ANN TAYLOR
New York, NY
07.2016 - 02.2018
- Developed strong relationships with clients, leading to increased repeat business and referrals
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly
- Assisted customers with special requests or accommodations, showcasing exceptional service skills and flexibility under pressure
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Consistently achieved individual goals that helps support the store goals, including APT, UPT, Ann Taylor credit card applications, etc
- Processed payments, entering sales in register for prompt customer service
- Completed all required paperwork
- Organized sales area and workstation to showcase products and boost sales
Cash Wrap Supervisor
UNIQLO USA
New York, NY
04.2015 - 07.2016
- Collaborated with store management to develop strategies for peak periods, optimizing staff efficiency and customer service
- Resolved customer issues in a timely manner, demonstrating strong problem-solving skills and professionalism
- Ensured compliance with all company policies and federal regulations related to cash handling, contributing to the security and integrity of store operations
- Assisted customers with special requests or accommodations, showcasing exceptional service skills and flexibility under pressure
- Maintained accurate records of all financial transactions which were essential in supporting audit processes and financial reporting
- Managed inventory levels at the cash wrap area, maintaining adequate supplies for seamless operations
- Trained new employees on cash handling procedures, ensuring accuracy and compliance with company policies
Food Service Worker
TACO JOHN'S
Joint Base Lewis McChord, WA
09.2013 - 05.2014
- Greeted customers at counter to fulfill requests and answer questions
- Made food according to standard recipes with requested changes for customer satisfaction
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
- Maintained safety standards by properly handling food and adhering to sanitation guidelines
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service
Food Service Worker
CHARLEY'S GRILLED SUB'S
Grafenwöhr, Germany
12.2012 - 06.2013
- Greeted customers at counter to fulfill requests and answer questions
- Made food according to standard recipes with requested changes for customer satisfaction
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
- Maintained safety standards by properly handling food and adhering to sanitation guidelines
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service
Education
Associate's - Early Childhood Education (Birth-2nd Grade)
CUNY KINGSBOROUGH COMMUNITY COLLEGE
06-2021
High school diploma -
LAKES HIGH SCHOOL
06-2014
Skills
- Relationship building and management
- Customer inquiries
- Interpersonal communications
- Effective listening
- Patience and composure
- Organization
- Multitasking
- Typing proficiency
- Salesforce proficiency
- Attention to detail
References
- Courtney Dimond, 951-515-0166
- Jennifer Nieves, 860-710-9031
- Daryl Truong, 347-888-0039
Timeline
Client Coordinator / Sales Consultant
Ideal Image Laser Hair Removal
01.2025 - Current
Teacher
DEERWOOD ACADEMY
12.2023 - 10.2024
Teacher
JLEE MONTESSORI
08.2022 - 08.2023
Assistant Teacher
B'ABOVE
11.2021 - 06.2022
Front Desk Receptionist/Spa Coordinator
The Body Lab Wellness Retreat/
09.2020 - 09.2021
Assistant Teacher
HIDEC (HEBREW INSTITUTE FOR THE DEAF & EXCEPTIONAL CHILDREN)
02.2018 - 07.2020
Stylist/Desk Lead
ANN TAYLOR
07.2016 - 02.2018
Cash Wrap Supervisor
UNIQLO USA
04.2015 - 07.2016
Food Service Worker
TACO JOHN'S
09.2013 - 05.2014
Food Service Worker
CHARLEY'S GRILLED SUB'S
12.2012 - 06.2013
High school diploma -
LAKES HIGH SCHOOL
Associate's - Early Childhood Education (Birth-2nd Grade)
CUNY KINGSBOROUGH COMMUNITY COLLEGE