Keturah Pace
Mobile,AL
Summary
A resourceful, self motivated an reliable focus on customer relations also equipped in providing outstanding customer care. Impeccable customer retention and communication skills. Exhibited ability to excel in an fast pace environment and thrive under pressure.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Aspen Dental
08.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Assistant Rural Carrier
United States Post Office
01.2022 - 04.2023
- Sorted mail accurately and efficiently, expediting the delivery process for customers.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered mail and packages to customers on prescribed routes.
Front Desk Receptionist
PCH Hotels & Resorts
03.2022 - 08.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Loyalty Representative
Marriott International Inc
01.2019 - 08.2021
- Entered customer interaction details in cases to track requests, document problems and record solutions offered.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Customer Service Representative
Assurant Inc
02.2017 - 09.2018
- Assist customer with filing claims for their devices under their Device Protection Plan.
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Provided customers with important details about billing, payment processing and support procedures and requirements.
- Provided timely and effective replacement of damaged or missing products.
Customer Service Representative
Alorica/NHL.TV
07.2016 - 02.2017
- Answered customer telephone call promptly and in appropriate manner.
- Addressed resolved customer product complaints empathetically and professionally.
- Maintain record of daily communication transactions, problems and remedial action taken.
- Escalated unresolved issues to appropriate levels.
Customer Service Associate
Alorica/Benefeds
11.2015 - 04.2016
- Confer with Federal government employees by telephone to provided information about Dental and Vision Insurance.
- Complete forms, prepare changes of address records , or issue service discontinuance order using computers.
- Review insurance policy term and conditions to determine whether particular person can be covered.
- Keep records of customers interaction or transaction recording details of inquiries, complaints or comments as well as action taken.
- Refer unresolved customer grievances to designated department for further investigation.
- Effectively managed high volume of inbound calls.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Direct Support Staff
Sunrise Community Inc
11.2011 - 02.2015
- Provide bedside care and assisted in personal hygiene, feeding, daily living task.
- Administered daily prescribed medications and maintained records of clients progress, reported changes in clients conditions to supervisor.
- Plan, shop for or prepare nutritious meals.
- Transport client to locations outside of the home, such as to the physician office or on outing, using an motor vehicle.
- Conduct light house keeping
Stock Person
Kmart
11.2010 - 02.2012
- Stock shelve, racks, cases, bins, with new and transferred merchandise.
- Design set advertising signs and displays of merchandise to attract customers and promote sales.
- Organized warehouse and stockroom areas using and pallet jacks.
- Managed inventory storage in clean and organized fashion.
Front End Supervisor
T.J. Maxx
11.2005 - 05.2009
- Provide customer service by greeting and assisting customers, responding to customers inquiries and complaints.
- Resolved customers billing complaints by performing activity such as exchanging merchandise returning money and adjusting bill.
- Assign employees specific duties.
- Inspect work area and operating equipment to ensure conformance to establish standards in area such as cleanliness and maintenances.
- Meet with manager and other supervisor to stay informed of changes affecting operations.
Education
High School Diploma - undefined
Robert Morgan Educational Center And Technical College
Miami, FL2003
Skills
- Great phone etiquette
- Critical thinker
- Work well with others
- Exceptional attention to detail
- Computer Word Excel Internet, E-mail applications
- Quick learner
- Data entry
- Self-motivated
- Customer service
- Call center
- Product knowledge
Additional Information
- Superb knowledge of attracting potential customer for business purpose.
- Well versed in responding to customer request in a time efficient manner.
- Hand on experience in managing customer complaint according to company policies and protocol.
Timeline
Patient Service Representative
Aspen Dental
08.2022 - Current
Front Desk Receptionist
PCH Hotels & Resorts
03.2022 - 08.2022
Assistant Rural Carrier
United States Post Office
01.2022 - 04.2023
Customer Loyalty Representative
Marriott International Inc
01.2019 - 08.2021
Customer Service Representative
Assurant Inc
02.2017 - 09.2018
Customer Service Representative
Alorica/NHL.TV
07.2016 - 02.2017
Customer Service Associate
Alorica/Benefeds
11.2015 - 04.2016
Direct Support Staff
Sunrise Community Inc
11.2011 - 02.2015
Stock Person
Kmart
11.2010 - 02.2012
Front End Supervisor
T.J. Maxx
11.2005 - 05.2009
High School Diploma - undefined
Robert Morgan Educational Center And Technical College
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