Keturah Potter

Encouraging Operations Coordinator and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Collaborated with industrial engineers and operations teams to design the foundational structure for driverless vehicle operations in San Francisco. Developed daily operational workflows to prepare autonomous vehicles for deployment and ensure efficient re-prep or replacement processes, minimizing downtime and maximizing road readiness.
• Designed and implemented advanced Google Sheets systems to track and organize daily operations for driverless teams. The sheets streamlined zone assignments, operator progress tracking, and automated data archiving while consolidating vehicle information for better visual management and efficiency.
• Created a comprehensive tracking and inventory system for tactical response team key fobs. This included an inventory log, loss prevention procedures, and clear policies for key handling during pre-shift, active shift, and post-shift processes, ensuring accountability and organization.
• Proposed a revised work structure for night shift operators to address financial setbacks and fatigue associated with inconsistent schedules and long travel hours. Developed a plan for consistent 40-hour workweeks, operational pauses for travel adaptation, and compensation policies to improve work-life balance and mission readiness.
• Partnered with managers, industrial engineers, and cross-departmental teams to transition operations to a new driverless facility. Conducted weekly meetings for a month to develop and implement procedures and workflows that ensured an effective and efficient workplace for operators and management.
• Worked closely with the safety department to develop policies and procedures for fatigue management, ensuring operators maintained high performance and safety standards while reducing risks associated with exhaustion.
• Traveled to Dubai three times in 2024 for extended one-month assignments to support the expansion of autonomous vehicle operations. Delivered demos for the Roads and Transport Authority (RTA) and government officials, managed daily deployments, trained and audited operators, and supported fleet expansion efforts.