Keturah Robinson
Panama City,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Planet Fitness
Panama City, FL
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Force Support Officer
Air Force
Panama City, FL
08.2016 - 10.2021
- Managed the dining facility storeroom; controlled inventories and maintained stock levels. Issued and received inventory from 5 Private vendors totaling in $334K annual subsistence orders.
- Increased post-hurricane menu by teaming up with the Air Force Services Agency, DLA, and prime vendors. Decreased deliveries from every 2 to 3 days, saved the Air Force $4K and enabled support for a 250 personnel influx.
- Streamlined storeroom operations. Guided $10M prime vender contract for 27 members. Ensured 165 deliveries of 30K meals monthly; supported feeding capabilities for 2.7K personnel.
- Re-energized HAZMAT program: conducted 12 evaluations and corrected 2 discrepancies. Facility received a satisfactory rating and ensured the safety of 5k customers.
- Modernized fitness center operations. Motivated and guided 15 members in support of Tyndall AFB’s largest renovation in 10 years. Safely installed $355K worth of equipment without any mission delays.
- Drives Fitness Assessment program and data input; routes appeals and waivers for 35 squadrons/3.3k personnel and ensures 100% base compliance.
- Enforces Air Force Physical Fitness Program guidelines. Leads and motivates a 5-member team and is the liaison between Air Force Services Agency and 70 installation Fitness Program managers.
Sales Associate
Bath & Body Works
Panama City, FL
10.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Daycare Teacher
Family Cathedral Of Praise Daycare
Mesquite, TX
06.2015 - 07.2016
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Allowed for ample outdoor recreation time to support physical development.
Stocking Associate
Kroger
Garland, TX
02.2015 - 08.2015
- Answered queries and concerns and assisted customers with product selections.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
Sales Associate
G By Guess
Mesquite, TX
10.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
West Mesquite High School
Mesquite, TX06.2014
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Self-Motivated & Highly Motivational
- Team Builder & Leadership Focused
- Customer Service & Public Relations
- Professionalism & Strong Work Ethic
- Effective Communication
- Active Listening
Timeline
Member Service Representative
Planet Fitness
03.2022 - Current
Sales Associate
Bath & Body Works
10.2019 - 12.2019
Force Support Officer
Air Force
08.2016 - 10.2021
Daycare Teacher
Family Cathedral Of Praise Daycare
06.2015 - 07.2016
Stocking Associate
Kroger
02.2015 - 08.2015
Sales Associate
G By Guess
10.2014 - 01.2015
West Mesquite High School