Ketyada Yow

• Monitor guest balances daily direct receivables
• Spearheaded the annual Four Stars General Conference; to include spots, checking rooms, blocking rooms in coordination with wing protocol, and optimized express check-in to minimize the overall wait time of the 60 distinguished attendees
• Handles all group reservations to include monthly Air National Guard drill weekends, re-services weekends
• Achieve operational and guest customer services goals
• Worked with supply supervisor to keep an up to date inventory of items for sale
• Created the papers works for facility duties to helping the work force traffic control
• Assigning work task to Guest Services Representative
• Consoled the problem of Guest and Guest Services Representatives
• Managing the document and file by computer and manual.

• Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Set clear expectations and created positive working environment for employees.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
• Limited portion sizes and used garnishes to control food costs.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Organized receptions, promotions and corporate luncheons.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Managed 6 -person team of cooks and back of house staff for high-end Thai restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Actively participated in ongoing customer service programs to build sales and rapport in community.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Prepared for and executed new menu implementations.
• Achieved highest employee retention rate in region.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Established QuickBooks accounting system to reflect accurate financial records.
• Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Calculated deductions and processed payroll for employees.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
• Increased customer satisfaction by filing taxes on time and promptly resolving issues.
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Completed payroll for employees and maintained detailed records of procedures.
• Organized and carried out proactive month-end, quarterly and year-end processes.
• Reported financial data and updated financial records in ledgers and journals.
• Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.

• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Supervised team of 12 front desk agents and helped to resolve issues arising during shifts. Creates a working schedule for front desk employees
• Spearheaded the annual Four Stars General Conference; to include spots, checking rooms, blocking rooms in coordination with wing protocol, and optimized express check-in to minimize the overall wait time of the 60 distinguished attendees
• Coordinated lodging for the annual Airshow and housed and crew for the show to include the elite Thunderbird pilots
• Works side by side with wing protocol to ensure all distinguished visitors are lodged without any complications and are comfortable with their visit
• Booked large groups for weddings, seminars, conferences and other events, providing best available room rates. Such as handles all group reservations to include monthly Air National Guard drill weekends, re-services weekends
• Achieve operational and guest customer services goals
• Worked with supply supervisor to keep an up to date inventory of items for sale in sundry store
• Hired and trained new guest services representatives, mentored 2 GSR’s and promoted them to full time.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

and I have helping other department out such as "Accounting Technician"

• Classifies and verifies a wide variety of accounting documents in order to assure their mathematical correctness, completeness of information and to prepare control sheets of information and prepare control sheets with appropriate accounting codes.
• Reports prepared may include financial statements (Balance Sheet/Cash Flow/Income and Expense) and miscellaneous financial reporting data.
• Relays instructions from supervisor. Coordinates, schedules with other organization managers and customers as appropriate. Gets work started and sets the work pace. Demonstrates work methods and provides work guidance. Coordinates with supervisor on problems, checks work and meets productivity goals.

• Responded immediately to calls from personnel to clean up spills and wet floors.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Reported vandalism or other damage to property to supervisor.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Supervised supplies in inventory and submitted reorder requests.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
• Checked in and stocked inventory throughout facility.
• Kept building spaces premises clean inside and outside.
• Organized daily cleaning schedules for custodial team.

• Performed a wide range of duties including administrative, secretarial, and accounting
• Responsible for the financial accountability of hospital funds
• This included making reports on accounts payable and accounts receivable and ensuring funds were not being mishandled
• Designed or improved upon various forms used for hospital patients
• Improved the efficiency of the hospital
• Composed official letters to different government officials with the goal of improving the quality of the hospital for its patients.
• Created budgets and forecasts for management group to meet regular accounting deadlines.
• Input high volume of monthly invoices with consistent accuracy.
• Reported financial data and updated financial records in ledgers and journals.
• Managed expense, capitalization, amortization and spend data.
• Completed financial reports to inform managers and stakeholders.
• Communicated with suppliers to reconcile invoice payments.
• Balanced reports to submit for approval and verification.
• Reviewed and revised budgets to support spending.
• Tracked expenses and inventory purchases against budget guidelines.

• Performed various administrative duties including assisting customers with orders and order problems
• Managed correspondence from suppliers and customers
• Tracked part orders from suppliers using Excel spreadsheets
• Took inventory of current stock using Excel.

• Internship consisted of helping management with a variety of duties including documenting problems and keeping track of hotel issues for management
• Assisted customers at front desk
• Gained valuable experience assisting owner with hotel’s income and expenses.