Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Keuna Gaines

Monticello,AR

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level License Practical Nurse position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

The Woods Health and Rehabilitaion Center
Monticello, AR
11.2019 - 01.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment

Phlebotomist

Renaissance Healthcare Systems
Pine Bluff, AR
04.2019 - 11.2019
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
  • Organized daily work based on collection priority.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Obtained blood specimens by performing venipunctures and finger sticks 15 times per day

RCT

SEAHDC
Warren, AR
05.2018 - 05.2019
  • Assist clients with everyday care from house cleaning personal hygiene and such in home base environment
  • Started RCA and then was promoted to RCT within 3 months.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Customer service Sales Representative

FIS Global
Little Rock, AR
09.2015 - 12.2017
  • Handling high call volumes
  • Assisting elder customers maintain or establish benefits for health care
  • Sr Control Data (Promotion), Accomplishments: Promoted with 1 yr. with company
  • Worked with at least 150 banks on and off shore by assisting following: Identifying errors in calculations and balances and made corrections
  • Receive and prepared physical documents for delivery to sorting departments as well as performed online rejects
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 75% of issues.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Prepared invoices, reports, financial statements and other documents using specific software.
  • Achieved 95% average customer satisfaction rating to date, surpassing team goal by 101%.
  • Worked independently with minimal supervision.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Prioritized tasks and projects to meet tight deadlines.
  • Exceptional computer skills
  • Kept detailed records of daily activities through online customer database.

Education

Associate Of Applied Science - Practical Nursing

South Arkansas Community College
El Dorado, AR
05.2022

Diploma - General Education

Monticello High School
Monticello, AR
05.2003

Skills

  • Observation Documentation
  • Vital Signs Collection
  • Electronic Recordkeeping
  • Calm Under Stress
  • Blood Sugar Monitoring
  • Attention to Detail
  • CPR Certification
  • HIPAA Compliance
  • CNA Certification
  • Laboratory Testing
  • Quality Assurance
  • Patient Care Quality
  • Phlebotomy Training

Certification

Certified Phlebotomist April 2019 to April 2021 National Healthcare Association Certified Nursing Assistant (CNA) February 2020 to February 2022 State of Arkansas Department of Human Services CPR

Additional Information

  • ADDITIONAL INFORMATION

Timeline

CNA - Certified Nursing Assistant

The Woods Health and Rehabilitaion Center
11.2019 - 01.2022

Phlebotomist

Renaissance Healthcare Systems
04.2019 - 11.2019

RCT

SEAHDC
05.2018 - 05.2019

Customer service Sales Representative

FIS Global
09.2015 - 12.2017

Associate Of Applied Science - Practical Nursing

South Arkansas Community College

Diploma - General Education

Monticello High School

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