Summary
Overview
Work History
Education
Skills
Timeline
Generic
Keuna Nelson

Keuna Nelson

Hearne,TX

Summary

I am a skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. I also have worked as a teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Last but not least a have experience as a polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Caregiver

AccentCare
02.2020 - 08.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Teacher

First Step Learning Center
04.2023 - 06.2023
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.

Call Center Representative

Baylor Scott & White Medical Center
03.2019 - 06.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Hearne High School
Hearne, TX
05.2018

Skills

  • Patient and Caregiver Education
  • Companionship and Emotional Support
  • Verbal and Written Communication
  • Office Administration
  • Classroom Observation
  • Quality Control
  • Calm and Professional Under Pressure
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Professional Telephone Demeanor

Timeline

Teacher

First Step Learning Center
04.2023 - 06.2023

Caregiver

AccentCare
02.2020 - 08.2023

Call Center Representative

Baylor Scott & White Medical Center
03.2019 - 06.2022

High School Diploma -

Hearne High School
Keuna Nelson