Keundra Freeman
Princeton,TX
Summary
Dynamic and results-driven professional with extensive experience at Amazon, excelling in warehouse operations and customer service. Proven ability in order fulfillment and inventory management, leveraging strong problem-solving skills and attention to detail to enhance efficiency. Recognized for implementing process improvements that reduced order processing times and fostered team collaboration.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Amazon
11.2023 - Current
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Loaded and unloaded products from trucks, ensuring accurate shipment preparation.
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Assisted in inventory management by conducting regular counts and audits.
- Collaborated with team members to meet daily productivity goals and deadlines.
- Followed safety protocols while handling hazardous materials and operating equipment.
- Implemented process improvements that enhanced workflow and reduced bottlenecks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Consistently lifted materials weighing as much as 50 pounds.
Customer Service Representative
Genpact
12.2020 - 10.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Handled inbound inquiries and resolved issues using CRM software to track customer interactions.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Assisted in training new staff on company policies and customer service best practices.
- Maintained accurate records of customer interactions and transactions for data integrity.
- Adapted quickly to changing workflows while consistently meeting service level agreements.
- Analyzed customer feedback to identify trends and recommend improvements to services offered.
- Led initiatives to enhance customer satisfaction, reducing response times and improving issue resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
Mail Order Representative
Connextions
05.2018 - 07.2020
- Assisted customers with inquiries and product selection, enhancing overall satisfaction.
- Processed orders efficiently, ensuring accurate fulfillment and timely delivery.
- Collaborated with team members to resolve issues, improving service quality.
- Demonstrated adaptability in fast-paced environment, managing multiple tasks effectively.
- Utilized CRM software to track customer interactions and improve follow-up processes.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed customer accounts, ensuring accurate information and timely updates.
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
Education
High School Diploma -
Texas Success Academy
Arlington, TX05.2017
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Material handling
- Warehouse operations
- Team collaboration
- Order picking and processing
- Shipping and receiving
- Microsoft outlook
- Verbal and written communication
- Basic computer proficiency
- Critical thinking
Timeline
Warehouse Worker
Amazon
11.2023 - Current
Customer Service Representative
Genpact
12.2020 - 10.2023
Mail Order Representative
Connextions
05.2018 - 07.2020
High School Diploma -
Texas Success Academy