Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Keundra Greene

Montgomery,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
Montgomery, AL
05.2018 - 02.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.

Housekeeping Room Attendant

Courtyard by Marriott
Montgomery, AL
10.2017 - 02.2019
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Inspected all assigned rooms upon completion of cleaning duties.

Front End Cashier Assistant

Winn Dixie Grocery Store
Millbrook, AL
08.2014 - 01.2016
  • Accepted cash payments from customers and processed credit and debit cards.
  • Greeted customers and responded to inquiries in a friendly manner.
  • Counted money at the beginning and end of shifts for accuracy.
  • Maintained cleanliness of checkout area throughout shift.
  • Balanced tills at the end of each shift according to established procedures.
  • Checked expiration dates on products before selling them to customers.
  • Kept register terminal area and store clean and orderly.

Cashier

McDonald's Fast Food Restaurant
Montgomery, AL
06.2012 - 07.2013
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

TRADE - Dental Assisting

JES HEALTH SERVICES
Montgomery, AL
09-2022

High School Diploma -

Jefferson Davis High School
Montgomery, AL
05-2014

Skills

  • Product Knowledge
  • Complaint resolution
  • Consultative Sales
  • Account updating
  • Inbound and Outbound Calling
  • Data Entry
  • Call Management
  • Data Collection
  • Microsoft Outlook
  • Information Security
  • Store maintenance
  • Customer Service
  • Technical Support
  • Active Listening
  • Complaint Handling
  • Retail Marketing
  • Customer Education
  • Payment Processing
  • Typing 30 WPM
  • Sales closing
  • Documentation
  • Dispute Resolution
  • Customer Relationship Management (CRM)
  • CRM Software
  • Positive and professional

Certification

  • Certified Dental Assistant September 2022

Timeline

Customer Service Representative

Alorica
05.2018 - 02.2023

Housekeeping Room Attendant

Courtyard by Marriott
10.2017 - 02.2019

Front End Cashier Assistant

Winn Dixie Grocery Store
08.2014 - 01.2016

Cashier

McDonald's Fast Food Restaurant
06.2012 - 07.2013

TRADE - Dental Assisting

JES HEALTH SERVICES

High School Diploma -

Jefferson Davis High School

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Keundra Greene