Keundra Moore
Birmingham,AL
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
Freddy's Frozen Custard & Steakburgers
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Teacher
CDI
02.2019 - 10.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Assistant/receptionist
Trinity Tax Service
01.2016 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Cashier/Cook
Sedexo
10.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Leader/Training Assistant Manager
Dunkin Doughnuts
04.2020 - 09.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
Caregiver
Life Changers Christian Academy
10.2016 - 08.2018
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Cashier
KFC
03.2013 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
Education
Associate of Arts - Early Childhood Education
T.A. Lawson State Community College
Birmingham, AL05.2024
High school diploma or GED -
Jackson Olin High School
Birmingham, AL05.2014
Skills
- Cash Register Operation
- Customer Assistance
- Returns Processing
- Cash Handling
- Customer Service
- Time Management Skills
- Staff Training
- Customer Relations
- Issue Resolution
- Staff Mentoring
- Daily Reporting
- Office Management
- Scheduling
Certification
- CPR/First Aid
- Driver's license
Timeline
Cashier
Freddy's Frozen Custard & Steakburgers
06.2023 - Current
Cashier/Cook
Sedexo
10.2021 - 05.2022
Shift Leader/Training Assistant Manager
Dunkin Doughnuts
04.2020 - 09.2021
Assistant Teacher
CDI
02.2019 - 10.2023
Caregiver
Life Changers Christian Academy
10.2016 - 08.2018
Assistant/receptionist
Trinity Tax Service
01.2016 - 04.2023
Cashier
KFC
03.2013 - 06.2016
Associate of Arts - Early Childhood Education
T.A. Lawson State Community College
High school diploma or GED -
Jackson Olin High School
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