Ke’Undre’ White
Hoover,AL
Summary
To acquire a challenging position in an environment where I can best utilize my skills in Customer Service and education.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Polite and professional Admin assistant successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Key Holder
Outback Steakhouse
01.2018 - 02.2020
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service excellence and operational standards.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring.
- Developed training materials to support onboarding processes for new employees.
- Executed cash handling procedures, ensuring accurate transactions and secure deposits.
Assistant General Manager
Premier Cinemas
09.2019 - Current
- Streamlined daily operations to enhance efficiency and productivity across departments.
- Developed training materials for new hires, fostering a culture of continuous learning and support.
- Led cross-functional teams in implementing process improvements and operational best practices.
- Collaborated with department heads to align operational goals with company objectives and standards.
- Oversaw inventory management processes to optimize stock levels and reduce excess costs.
- Managed vendor relationships, ensuring compliance with service agreements and quality benchmarks.
Front desk
Hilton At UAB
06.2020 - 05.2023
- Responsible for greeting guests, checking them in and out, and assisting with various other hotel services.
- Other titles that might be used include front desk agent or front desk associate.
- Provide excellent customer service and ensure guests have a positive experience.
- This involves checking guests in and out, managing reservations, handling inquiries, and resolving any issues that may arise.
- They are often the first point of contact for guests and play a crucial role in creating a welcoming and
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Assistant/Receptionist
American Family Care, Inc
11.2021 - 07.2023
- Assisted in patient assessments and monitored vital signs to ensure optimal care delivery.
- Managed patient intake processes, collecting medical histories and updating electronic health records efficiently.
- Trained new staff members on operational procedures and best practices, fostering a collaborative work environment.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing waste and costs.
- Implemented process improvements that streamlined patient flow, resulting in reduced wait times for appointments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Leasing Consultant
Adona Apartment Complex
01.2023 - 12.2024
- Advertise properties through various channels, including online platforms and marketing materials.
- They also actively seek out and attract potential tenants.
- Negotiate lease terms and conditions with prospective tenants, including rent, duration, and other clause.
- Leasing agents strive to maintain high occupancy rates by effectively marketing properties and managing the leasing process.
- Assisted prospective tenants in understanding leasing options and property amenities.
- Conducted property tours, highlighting key features and addressing tenant inquiries.
- Collaborated with maintenance teams to address tenant concerns and improve service delivery.
- Led initiatives to enhance resident engagement through community-building activities and feedback collection.
Administrative Assistant
Grayson & Assoicate
09.2022 - 06.2025
- Coordinated office operations, ensuring seamless communication across departments.
- Managed scheduling and calendar maintenance for executives, optimizing time efficiency.
- Developed and implemented filing systems, increasing document retrieval speed.
- Assisted in preparing reports and presentations, enhancing departmental visibility.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Call Center Representative
Transdermal Pharmacy
03.2024 - Current
- Resolved customer inquiries and issues through effective problem-solving techniques.
- Utilized CRM software to document interactions and track customer satisfaction.
- Trained new representatives on company policies and communication protocols.
- Analyzed call data to identify trends and recommend operational improvements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed training materials to support ongoing employee development initiatives.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Pharmacy Technician Compounding
Transdermal Pharmacy
03.2024 - Current
- Resolved customer inquiries and issues through effective problem-solving techniques.
- Assisted pharmacists in preparing and dispensing prescriptions efficiently.
- Managed medication inventory and ensured accurate stock levels.
- Implemented workflow improvements to enhance prescription processing speed.
- Monitored patient records for potential drug interactions and discrepancies.
- Collaborated with healthcare providers to optimize patient medication therapy management.
- Trained new pharmacy staff on standard operating procedures and best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Developed training materials that improved onboarding process for new technicians.
- Prepared personalized medications following precise formulas and guidelines.
- Ensured compliance with regulatory standards during compounding processes.
- Conducted quality control checks to ensure product integrity and patient safety.
Education
Diploma - Hospitality And Tourism Management
Wenonah High School
Birmingham, AL01.2020
Skills
- Sales experience
- Retail Sales Management
- Store Management Experience
- Retail Management
- Skilled in Microsoft Word document creation
- Proficient in assistant general management
- Sales Management
- Guest services management
- Experienced in staff oversight
- Shift Management
- Inventory Control
- Hospitality support skills
- CPR
- CMA (5 years)
- Proficient in office management tasks
- Leasing Experience
- Pharmaceutical support associate
- Data entry
- Service excellence
- Support resolution skills
- Problem-solving skills
- Technical support
- Customer relationship management
- Database research
- Logging call information
- Data gathering
- Quality control
- Call center operations
- Call control
- Customer communications
- Communicating with clients
- Proficient in call center customer interactions
- Managing incoming phone communications
- Resolving issues
- Verbal and written communication
- Customer service
- Customer support
Accomplishments
Daisy Award
Neurostar Certificate
Pharmacy Tech
Medical assistant
Certification
- Food Handler Certification CPR Certification
- BLS Certification
- CPR Certification
- CMA
- DOT
- Pharmacy tech
Languages
English
Timeline
Call Center Representative
Transdermal Pharmacy
03.2024 - Current
Pharmacy Technician Compounding
Transdermal Pharmacy
03.2024 - Current
Leasing Consultant
Adona Apartment Complex
01.2023 - 12.2024
Administrative Assistant
Grayson & Assoicate
09.2022 - 06.2025
Medical Assistant/Receptionist
American Family Care, Inc
11.2021 - 07.2023
Front desk
Hilton At UAB
06.2020 - 05.2023
Assistant General Manager
Premier Cinemas
09.2019 - Current
Key Holder
Outback Steakhouse
01.2018 - 02.2020
Diploma - Hospitality And Tourism Management
Wenonah High School
Interests
- Learning new cooking techniques and expanding my culinary skills
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Food Blogging
- I enjoy cooking for friends and family gatherings
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Food Tourism
- Historical Exploration
- Adventure Travel
- Train Travel
Neurostar
TMS coordinator
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