Keundriah Smith
RIVERVIEW,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus Federal
08.2021 - Current
- Enroll and educate consumers on different healthcare plans
- Responds to customer inquiries in a courteous and professional manner
- Claims overview and research
- Research assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions
- Thoroughly and completely document all customer interactions
- Educates consumers and health professionals on eligibility, benefits, payment, and authorizations
- Provides direction on the usage and benefits of self-service tools
- Assist members on gaining access to care by locating a network physician or assignment to a primary care physician
- Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role
- Meets or exceeds individual, department, and client specific goals
- Understands and adheres to all of Maximus' administrative and contractual policies and procedures
- Contributes to the success of the organization by suggesting ways to improve the service delivery processes
- Extensive knowledge of member benefits and applicable laws
- Excellent organizational and time management skills
- Proficient with Microsoft Office Suite and/or similar software
- Other duties as assigned.
Server
Steak N Shake
04.2019 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High school diploma - General Studies
Spoto High School
Riverview, FL05.2020
Skills
- Execellent Communication
- Microsoft Office Proficiency
- Self-directed
- Customer Data Confidentiality
- Customer Service Oriented
- Detailed Oriented
- Well Organized
- Active Listening
- Microsoft Internet Explorer
- Professional Demeanor
- Computer Proficiency
- Call Center Operations
Timeline
Customer Service Representative
Maximus Federal
08.2021 - Current
Server
Steak N Shake
04.2019 - 05.2020
High school diploma - General Studies
Spoto High School
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