Keunna Franklin
Boscos Squared
Memphis,TN
17
years of professional experience
Knowledgeable in fashion and customer service with a solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Work History
Restaurant Hostess
4 Months- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Trained new host staff on customer service protocols and restaurant operations.
- Fostered a welcoming atmosphere through effective communication and attentive service.
- Developed strategies to improve table turnover rates while maintaining guest satisfaction levels.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Lead Bartender & Server
6 Years 6 Months- Maintains complete knowledge of all menu items, liquor brands, beers, non-alcoholic selections, specials and mixes ingredients to prepare cocktails and other drinks; Orchestrates all VIP experiences for guests.
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Crafted innovative cocktail recipes, contributing to menu development and customer satisfaction.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Developed strong customer relationships, fostering loyalty and repeat business through exceptional service experiences.
- Coordinated large-scale events, facilitating seamless execution of bar services for diverse clientele.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Closed out cash register and prepared cashier report at close of business.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Key Holder & Lead Stylist
4 Years- Advised clients on styling for visuals, coordinated wardrobe orders and collaborated with photographers, makeup artists, hair stylists, and vendors to create comprehensive client experiences.
- Trained and mentored new staff on customer service standards and product knowledge.
- Supervised daily operations, ensuring compliance with company policies and security protocols.
- Assisted in developing promotional displays, driving customer engagement and enhancing brand visibility.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Engaged with local community through events, enhancing store's reputation and customer base.
Merchandising Associate
4 Years 7 Months- Drove top line sales and handled all merchandise, including shipment receipt, processing, merchandise floor plans, and replenishment systems to lead overall store earnings.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new associates on merchandising standards and operational procedures.
- Analyzed sales trends to inform product placement and promotional strategies.
- Developed visually appealing displays to drive customer interest and sales performance.
- Implemented markdown strategies to effectively manage seasonal transitions and clearance items.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
Education
High School - Music Performancez
Skills
Diverse communication
High-volume service
Critical thinking
Leadership and resourcefulness
Organizational adaptability
Suggestive selling
Customer service
Team leadership
Patience
organization
and adaptability
Creative mixology
Communication skills with diverse demographics
Engaging personality
Strong multitasking
Active learning
Cash handling
HIGHLIGHTS
2018 Salesperson of The Year - AKIRA Chicago with more than 500K in sales!, 2018 Best Dressed Bronze - AKIRA Chicago
Timeline
Restaurant Hostess
Boscos Squared
04.2026 - 08.2026Read More
Lead Bartender & Server
The Promontory
07.2019 - 01.2026Read More
Key Holder & Lead Stylist
AKIRA
07.2016 - 07.2020Read More
Merchandising Associate
Marshall’s
10.2009 - 05.2014Read More
Curie Metropolitan High School
High School from Music Performancez
Read More