Summary
Overview
Work History
Education
Skills
Timeline
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Keuntia Warren

Royse City,TX

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

13
13
years of professional experience

Work History

Pro Sales Specialist

Lowes Home Improvement
10.2019 - Current
  • Educated customers about product features and benefits to aid in selecting best options for their business needs.
  • Built rapport with customers by making their mission my own.
  • Serve as a guide and consultant to every Pro who walks through our doors.
  • Deliver excellent service to all Pro customers and potential customer.
  • Answer Pro customer questions in the aisle during power hours, on phone, and in person.
  • Execute Pro orders by working due file daily.
  • Build and develop relationships with local owners, managers, operators and service providers within the industry
  • Generate new business with using CRM, power hour, and Smart Customer Service.
  • Attend meetings with customers in assigned portfolio monthly for check ins
  • Maintain accurate and up to date customer activities and opportunities utilizing customer relationship tools provided by the company
  • Utilize the full company value propositions including selling tools, programs and fulfillment capabilities to bring the most effective solutions to their existing and prospective customers
  • Participate in all company directed training sessions, sales/business meetings as well as product knowledge training
  • Utilize company tools to analyze data, recognize trends and build overall sales strategy to deliver company desired results
  • Intentional focus on company’s core behaviors to deliver best in class customer service with the utmost integrity
  • Applies a consultative selling strategy to understand the needs of the customer and applies a proactive selling approach when scheduling on-going follow-ups with customers
  • Demo Lowe’s product, offer credit, and services offered.
  • Exceed sales goals by driving Smart customer service
  • Use CRM tool to find new customers and better serve existing
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.


Assistant Branch Manager

Hertz
10.2017 - 07.2019
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Supervised team of 6 branch employees and made recommendations regarding performance evaluations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Developed sales strategy to meet established sales objectives.

Appliance Sales Specialist

Lowes Home Improvment
08.2012 - 08.2017
  • Moving throughout the store or garden center, answering phones, and talking to customers
  • Communicated with customers discussing project needs, answering questions, and helping them accomplish their home improvement goals
  • Product expert on brands that Lowes Carry, informing customers of specifications, features, promotions, and financing options to close a sale
  • Consulting services that customer needs are met before leaving the store
  • Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
  • Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion
  • Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
  • Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
  • Support all checkout functions, call buttons, departmental pages, or requests for assistance

Education

Bachelor Of Social Science - Science Science

University of North Texas
Denton, TX
12-2024

High School Diploma -

South Garland High School
Garland, TX
05.2009

Skills

  • Customer Service
  • Account Management
  • Revenue Growth
  • Inventory Coordination
  • Effective Scheduling
  • Loyalty Building
  • Complex Problem-Solving
  • Employee Performance Reviews
  • Customer Satisfaction
  • Ticket Printing
  • Prepare Orders
  • Staff Development
  • Superb Time Management
  • Group and Individual Instruction
  • Planning and Coordination
  • Public Speaking
  • Supervision and Mentoring
  • Microsoft Office

Timeline

Pro Sales Specialist

Lowes Home Improvement
10.2019 - Current

Assistant Branch Manager

Hertz
10.2017 - 07.2019

Appliance Sales Specialist

Lowes Home Improvment
08.2012 - 08.2017

Bachelor Of Social Science - Science Science

University of North Texas

High School Diploma -

South Garland High School

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Keuntia Warren