KEVON NOBLE
Bronx,NY
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service internal and externally. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
8
8
years of professional experience
Work History
Night Auditor Supervisor
Ameritania & Moderne Hotel (Amsterdam Group)
04.2023 - Current
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Always comply with standards and regulations to encourage safe and efficient hotel operations
- Always maintain a friendly and warm demeanor
- Initiate and complete the End of Day process
- Run all reports as required for Food and Beverage audit
- Complete the Night Audit checklist for computer procedures daily
- Balance the day’s work
- Maintain cashiering responsibilities as per Front Office procedures
- Maintain Front Office computer system operation
- Fulfill all Front Office functions between the hours of 11:00 p.m
- And 7:00 a.m
- Follow safety and emergency procedures
- Maintain proper record keeping (i.e., log books, etc.)
- Be familiar with all policies and house rules
- Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills
- Maintain radio contact with other employees during entire shift
- Have a working knowledge of security procedures
- Ensure employees are always, attentive, friendly, helpful and courteous to all guests, managers, and fellow employees
- Prepare and distribute the Daily Flash Report.
Night Auditor Supervisor
Radisson Hotel New Rochelle
10.2019 - 04.2023
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Always comply with standards and regulations to encourage safe and efficient hotel operations
- Always maintain a friendly and warm demeanor
- Initiate and complete the End of Day process
- Run all reports as required for Food and Beverage audit
- Complete the Night Audit checklist for computer procedures daily
- Balance the day’s work
- Maintain cashiering responsibilities as per Front Office procedures
- Maintain Front Office computer system operation.
Sterile Processing Technician
Cornwall Reginal Hospital Jamaica
03.2017 - 07.2018
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Inspected sterile package integrity prior to distribution.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Verified and maintained proper documents and records for sterilization.
- Picked instruments and supplies for surgeries.
Hotel Reservation Specialist
Couples Resorts
06.2016 - 12.2017
- Answer phones and assist customers in making, altering, or canceling reservations
- Respond to emails with reservation information, confirmations, and additional details
- Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
- Answer questions regarding rooms, facilities, rates, and events
- Accurately record customer information and charge credit cards upon successful reservations
- Laze with Travel Agents regarding current and mutual guests.
Education
Sterile Processing Certification - Sterile Processing
Kraul Consultant LLC
New Jersey (Online)04.2024
Montego Bay Community College
Montego Bay, Jamaica07.2016
High School Diploma -
Green High School
Jamaica06.2007
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Problem-Solving
- Front Desk Operations
- Workflow efficiency
- Decontamination procedures
- Sterilization and Storage Procedures
- Time management
- Conflict Management
- Opera PMS
- Microsoft
- Outlook
- Excel
Accomplishments
- Employee of the month October 2020 Radisson Hotel
- Employee of the month January 2021 Radisson Hotel
- Employee of the quarters 2019 Couples Reservation Office
- Employee of the month 2013 Couples Negril Ja
Training
- Sterile Processing Certificate
- Crocker Fire and Safety certificate
- Customer Service training
- CPR training
- Supervisor training
Timeline
Night Auditor Supervisor
Ameritania & Moderne Hotel (Amsterdam Group)
04.2023 - Current
Night Auditor Supervisor
Radisson Hotel New Rochelle
10.2019 - 04.2023
Sterile Processing Technician
Cornwall Reginal Hospital Jamaica
03.2017 - 07.2018
Hotel Reservation Specialist
Couples Resorts
06.2016 - 12.2017
Sterile Processing Certification - Sterile Processing
Kraul Consultant LLC
Montego Bay Community College
High School Diploma -
Green High School
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