Keva Lillian Brown

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Adhered to all food safety regulations to ensure customer health and well-being.
• Provided recommendations on menu items tailored to customer preferences and dietary restrictions.
• Executed opening and closing procedures, including setting alarm systems and counting cash.
• Conducted administrative tasks, such as filing documents and performing data entry.

• Delivered exceptional customer service to enrich dining experiences.
• Processed orders accurately and efficiently to minimize wait times.
• Collaborated with kitchen staff to ensure prompt food delivery.
• Trained new servers on restaurant procedures to uphold service standards.
• Recommended menu items based on customer preferences and dietary needs.
• Managed cash and credit transactions at the end of shifts.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.

• Facilitated guest check-ins and check-outs, delivering professional service by addressing various concerns encountered during shifts.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Verified accuracy of room rates and charges during check-in process.

• Accurately input guest information into computer system while ensuring data security.
• Addressed customer needs promptly to enhance service experience.
• Ensured compliance with safety regulations according to company standards.
• Managed cash drawer responsibly throughout each shift.
• Resolved customer complaints courteously and efficiently.
• Maintained cleanliness of lobby area consistently to uphold positive impression.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.