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KEVA HAYES
Chesapeake,USA
Summary
Sales professional prepared for this role with proven track record in route sales and customer management. Consistently improved client satisfaction and retention through attentive service and effective problem-solving. Known for collaborative teamwork and adaptability to meet changing business needs. Key skills include inventory management, route planning, and interpersonal communication.
*Relocating to Chesapeake, VA
Overview
11
11
years of professional experience
Work History
Route Sales Associate
Frito Lay
Boylston, MA
11.2025 - Current
- Delivered products efficiently to designated routes, ensuring timely service and customer satisfaction.
- Monitored inventory levels to optimize stock management and prevent shortages.
- Developed strong relationships with clients, enhancing customer loyalty and repeat business.
- Implemented best practices for product display and merchandising in retail locations.
- Analyzed sales data to identify trends, informing strategies for increased revenue generation.
- Collaborated with cross-functional teams to streamline operations and enhance delivery efficiency.
- Built rapport with store personnel by conducting regular courtesy calls, fostering collaborative relationships across the supply chain.
- Maintained safe driving practices while adhering to all company policies and procedures, ensuring timely delivery of products to clients.
- Monitored competitors'' activities within assigned territory to stay informed of emerging trends and adjust selling strategies accordingly.
- Kept detailed records of all transactions and expenses, ensuring accurate financial reporting at month-end closeouts.
- Utilized CRM software to efficiently manage customer information, sales data, and route scheduling for maximum productivity.
- Streamlined delivery process for improved efficiency by optimizing route planning and effectively communicating with dispatchers.
- Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
- Increased customer satisfaction by maintaining strong product knowledge and providing exceptional service during sales visits.
- Boosted overall route sales revenue by establishing long-lasting relationships with clients and consistently upselling products.
Field Visual Representative
Winston Retail
Worcester, MA
10.2024 - 11.2025
- Managed product placement strategies to enhance brand visibility and drive sales.
- Trained and mentored new representatives on company policies and best practices.
- Collaborated with retail partners to execute promotional events and campaigns effectively.
- Analyzed market trends to provide insights for strategic decision-making.
- Developed relationships with key stakeholders to ensure alignment on objectives.
- Led initiatives to optimize inventory management and reduce stock discrepancies.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
SALES MERCHANDISER
ADVANTAGE SOLUTIONS
Virginia
08.2023 - 06.2024
- Liaised between external stakeholders such as buyers and suppliers on behalf of the company.
- Implemented promotional campaigns which generated increased revenue streams.
- Successfully managed multiple tasks simultaneously while meeting tight deadlines.
- Assessed market conditions and competitor activities in order to maximize profits.
- Performed regular audits of retail outlets ensuring compliance with company guidelines.
- Utilized creative problem solving techniques to resolve issues quickly and efficiently.
- Monitored store displays for compliance with corporate brand standards.
- Provided technical support and training on product features and benefits.
- Demonstrated excellent communication and interpersonal skills in order to effectively collaborate with clients and colleagues.
- Created effective marketing strategies to promote product visibility.
PACKAGE HANDLER
FEDEX GROUND
Chesapeake, Virginia
10.2022 - 07.2023
- Identified and resolved errors in package information, pricing and delivery routes.
- Cleaned and organized work areas to prevent accidents and bottlenecks.
- Compared quantity of goods received to packing list and open purchase order.
- Sealed and packed products according to instructions and specifications.
- Communicated with management to coordinate trailer movements in yard.
- Reported damaged products and workplace incidents to supervisors for review.
- Recorded item quantities and sorted goods into appropriate warehouse locations.
- Handled product returns and helped issue refunds to clients.
- Loaded and unloaded trucks by performing physically demanding tasks.
- Closed packages using sealing tape, staples and stretch wrap.
- Sorted cargo before loading and unloading.
PRODUCT SPECIALIST
CHECKERED FLAG PORSCHE AUDI
Virginia Beach, Virginia
07.2022 - 10.2022
- Met with customers to discuss needs, building rapport and providing product recommendations.
- Presented products to customers through verbal descriptions or demonstrations.
- Recommended new products based on customer preferences and needs.
- Identified customer needs to recommend appropriate products based on knowledge of products and brand offerings.
- Guided customers through complex solutions on phone, in showroom and virtually.
- Maintained relationships with other employees to foster smooth car-buying process for customers.
- Incorporated knowledge across car makes and models to sell features and benefits of various vehicles.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions.
- Assisted customers in selecting vehicles that fitted budget requirements and transportation needs.
- Greeted customers and ascertained what each customer wanted and needed.
SOLAR SALES CONSULTANT
ADT SOLAR
Norfolk, Virginia
05.2022 - 09.2022
- Gathered information from prospective customers to identify solar energy needs.
- Provided customers with quotes, funding options, incentives and tax rebates.
- Calculated potential solar resources and solar array production for particular site considering issues such as climate, shading and roof orientation.
- Developed marketing and strategic plans for sales territories.
- Prepared and reviewed detailed design drawings, specifications and lists related to solar installations.
- Assessed sites to determine suitability for solar equipment, using equipment such as tape measures, compasses and computer software.
- Took quote requests and orders from dealers and customers.
- Generated solar energy customer led to develop new accounts.
- Prepared proposals, quotes, contracts and presentations for potential solar customers.
MERCHANDISER
CHESBAY
Chesapeake, Virginia
06.2021 - 04.2022
- Used hand trucks and pallet jacks for maneuvering products throughout store.
- Maintained product rotation by checking expiry dates or damage.
- Partnered with buying teams to create seasonal strategies for departments related to KPIs.
- Suggested process improvements for optimizing department operations, efficiency and service.
- Executed planogram, pricing and signage fostering exceptional customer experiences.
- Interacted with other teams, improving seasonal performance and driving best practices.
- Drove customer service through integrity of merchandising and accuracy of store pricing and signage.
- Referred to price lists to attach and change price tags on merchandise.
SALES REPRESENTATIVE
PEPSI CO
Norfolk, VA
04.2018 - 05.2021
- Supported sales plans by building strategies, proposals, and forecasts.
- Determined customers' needs based on sales calls and face-to-face meetings.
- Overcame objections with effective product demonstrations and persuasive communication skills.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Grew territory 40% over 8 months with consistent attention to customers demands.
- Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.
- Negotiated contracts and prices with clients to exceed sales goals.
- Trained newly hired sales team members regarding company procedures and standards.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Generated leads and maintained lists of prospective customers.
- Tracked sales numbers and issued progress reports to executives for review.
- Remained current on relevant product and industry information to provide up-to-date catalogs and services.
- Researched market and competitor trends to implement best practices and improve customer satisfaction.
ASSISTANT MANAGER
LIDL US
Chesapeake, VA
02.2017 - 03.2018
- Supported senior managers by independently handling day-to-day requirements.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Performed statistical analysis on sales data to measure company progress and diagnose procedural obstacles and weakness.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Handled employee discipline and termination according to company policies.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Reported customer and employee accidents, injuries and concerns for supervisor review.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Implemented revenue strategies through statistical analysis.
- Identified operational process inefficiencies to recommend necessary improvements.
CLAIMS SERVICE REPRESENTATIVE
GEICO
Virginia Beach, VA
08.2015 - 01.2017
- Take inbound calls from stressed customers that have recently had an automobile accident and have them feel more at ease about the claims reporting process and take them through next steps.
- Collected additional information from insured parties by telephone, email, and letter.
- I finished 1/25 in my training class.
- Aided investigations by transmitting claims information between offices.
- Updated office files daily and kept records organized.
- Recognized potential fraudulent claims to move case to special investigative unit.
- Reviewed police reports or physical property damage to determine extent of liability.
- Processed and adjudicated medical claims according to health plan polices.
- Stayed up-to-date on local, state and federal law changes in insurance field to maintain knowledge.
- Interviewed or corresponded with claimants and witnesses to determine claim settlement, denial or review.
- Notified insurance agent and accounting department of policy cancellation.
- Involved persons to obtain missing information.
Education
Associate of Science -
TIDEWATER COMMUNITY COLLEGE
Chesapeake, Virginia05.2014
Skills
- Transportation and Logistics
- Sales and Marketing
- Dispute Mediation
- Inventory Control Procedures
- Sales Training
- Route planning
- Merchandising strategies
- Safe driving practices
- Loading and unloading
- Defensive driving
- Professionalism and courtesy
- Route navigation
- Load securing
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
- Customer service
Timeline
Route Sales Associate
Frito Lay
11.2025 - Current
Field Visual Representative
Winston Retail
10.2024 - 11.2025
SALES MERCHANDISER
ADVANTAGE SOLUTIONS
08.2023 - 06.2024
PACKAGE HANDLER
FEDEX GROUND
10.2022 - 07.2023
PRODUCT SPECIALIST
CHECKERED FLAG PORSCHE AUDI
07.2022 - 10.2022
SOLAR SALES CONSULTANT
ADT SOLAR
05.2022 - 09.2022
MERCHANDISER
CHESBAY
06.2021 - 04.2022
SALES REPRESENTATIVE
PEPSI CO
04.2018 - 05.2021
ASSISTANT MANAGER
LIDL US
02.2017 - 03.2018
CLAIMS SERVICE REPRESENTATIVE
GEICO
08.2015 - 01.2017
Associate of Science -
TIDEWATER COMMUNITY COLLEGE