Kevaneisha Parham-Jeannite

• Served as a front-line liaison for patients, managing scheduling, intake, and follow-up communications.

• Answered patient inquiries with empathy, relayed provider recommendations, and coordinated outside referrals.

• Ensured a seamless customer experience by managing prescription refills, prior authorizations, and post-visit education.

• Prepared patient rooms and supported clinical flow to maintain efficiency and satisfaction.

• Delivered customer-facing security services, ensuring safety and responding quickly to client concerns.

• Maintained professionalism in high-pressure situations, resolving conflicts calmly and efficiently.

• Provided information and support to staff, visitors, and clients to ensure a positive environment.

• Delivered exceptional customer support during patient check-in/check-out and appointment scheduling.

• Managed incoming calls, correspondence, and patient documentation.

• Trained colleagues on Epic updates, enhancing office efficiency and patient satisfaction.

• Handled scheduling, rescheduling, and confirmation calls for a high-volume neurology practice.

• Supported patients with medication refills, prior authorizations, and insurance questions.

• Assisted with phone triage, ensuring timely communication and issue resolution.

• Provided customer-centered support, documenting visits and ensuring accurate communication between providers and patients.

• Educated patients on treatment plans, medications, and follow-up instructions with clarity and professionalism.

• Mentored new staff on service excellence and communication standards.

• Obtained medical histories, measured vitals, and performed A1C & glucose testing.

• Scheduled patient visits, processed prescriptions, and coordinated outside provider communications.

• Supported sleep medicine services by downloading CPAP data and coordinating follow-ups.

• Trained and mentored junior medical assistants in clinical procedures and patient care protocols.
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.

• Built a foundation of customer service excellence in high-volume retail settings.

• Trained and mentored new associates on client engagement, sales strategies, and problem-solving.

• Recognized for creating positive shopping experiences and consistently exceeding service expectations.