KEVANIQUE BUTLER

• Provide unparalleled customer service through remote channels, exhibiting professionalism, empathy, and expertise in addressing diverse inquiries and concerns.
• Address inquiries, resolve complaints, and provide solutions to ensure customer satisfaction.
• Diagnose and troubleshoot technical issues with products or services remotely, guiding customers through step-by-step solutions.
• Escalate complex technical issues to appropriate internal teams for further investigation and resolution.
• Foster a culture of collaboration and excellence within the remote team, actively participating in cross-functional initiatives and knowledge-sharing endeavors.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
• Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
• Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
• Logged call information and solutions provided into internal database.

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• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.