Kevante Wickliffe
Highland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Service Technician II
IGT
07.2020 - 09.2023
- Provided on-site technical support for various electronic equipment and gaming machines
- Diagnosed and repaired hardware and software issues, ensuring optimal machine performance
- Conducted preventive maintenance to prevent machine malfunctions and increase their lifespan
- Managed inventory of spare parts and supplies, ordering replacements when necessary
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Senior Slot Technician
Yaamava’ Resort & Casino at San Manuel
10.2016 - 07.2021
- Project leader: survey floor, execute blue prints, delegate responsibilities and report to supervisor and upper management upon completion
- Assist in planning of slot machine and slot system related projects
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
General Warehouse Associate
Amazon
10.2013 - 10.2015
- Cross-train and work in other departments as necessary.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated RF scanners to track merchandise and verify contents of containers.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
Cable Technician
CalCOMM Systems
01.2012 - 10.2013
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Managed scheduling requirements effectively, ensuring timely completion of all assigned tasks and appointments.
- Consistently exceeded company benchmarks for work efficiency and job completion rates.
Education
No Degree - Computer And Information Systems Security
Riverside City College
Riverside, CA10.2025
High School Diploma - General Studies
Orangewood HS
Redlands, CA06.2011
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Technical Troubleshooting
- Teamwork and Coordination
- Training and mentoring
- Technical Support
- Relationship Building
- Work Order Management
- Project Management
Certification
- Google Cybersecurity Professional Certificate
- Google Foundations of Cybersecurity
- Google Play it safe: Manage Security Risks
- Google Connect & Protect: Network and Network Security
Timeline
Field Service Technician II
IGT
07.2020 - 09.2023
Senior Slot Technician
Yaamava’ Resort & Casino at San Manuel
10.2016 - 07.2021
General Warehouse Associate
Amazon
10.2013 - 10.2015
Cable Technician
CalCOMM Systems
01.2012 - 10.2013
No Degree - Computer And Information Systems Security
Riverside City College
High School Diploma - General Studies
Orangewood HS
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