Kevante Wickliffe
Highland,CA
Summary
Dedicated professional with hands-on experience in technical support and troubleshooting looking for an entry level role in IT. Recognized for quickly resolving issues and providing exceptional customer service. Committed to continuous learning and growth within the IT field.
Overview
8
8
years of professional experience
Work History
Technical Support II; Temp.
San Bernardino County Registrar Of Voters Office
San Bernardino, CA
10.2024 - 12.2024
- Operate election equipment.
- Prepare inventory for input into machines.
- Record batch reconciliation information.
- Ensured accuracy of all relevant information.
- Processed and organized paperwork related to election records.
- Maintain election equipment maintenance.
Field Service Technician II
IGT
Southern California
07.2021 - 09.2023
- Coordinated with IT departmentl to address and solve complex networking challenges, maintaining minimal user disruption.
- Provided technical support to customers over the phone and via email.
- Maintained customer records and updated software applications as required.
- Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures, and controls.
- Documented repair methods and maintenance processes to improve support analysis.
- Kept up-to-date knowledge of industry trends, regulations, and safety standards.
Senior Slot Technician
Yaamava’ Resort & Casino at San Manuel
Highland, CA
10.2016 - 07.2021
- Worked with project managers and sales teams to assess site conditions.
- Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
- Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
- Led junior technicians, offering guidance and oversight to ensure quality and adherence to best practices.
- Coordinated with vendors in ordering replacement parts required for repairs or upgrades.
- Kept up-to-date on changing technologies relevant to electronic gaming devices by attending trainings or seminars.
Education
Some College (No Degree) -
Riverside City College
CoursesSkills
- Customer support
- Knowledge of network connectivity
- Hardware and software installation
- Hardware diagnostics
- Skilled Team Collaboration
- Proficient Time Management
- Ability to work independently
- Clear Communication
- Effective relationship building
- Strong attention to detail
Timeline
Technical Support II; Temp.
San Bernardino County Registrar Of Voters Office
10.2024 - 12.2024
Field Service Technician II
IGT
07.2021 - 09.2023
Senior Slot Technician
Yaamava’ Resort & Casino at San Manuel
10.2016 - 07.2021
Some College (No Degree) -
Riverside City College
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