Kevaughn J. Henry
Henrico,VA
Summary
Adept at network issue resolution and providing exceptional user support, I leveraged my technical troubleshooting skills at Comcast/Xfinity, Inc to enhance customer satisfaction. My expertise in VPN implementations and help desk support, combined with a proven ability to train new employees, showcases my comprehensive skill set and dedication to excellence.
Overview
20
20
years of professional experience
Work History
Produce Team Lead
Kroger
Henrico, Virginia
11.2023 - Current
- Maintained produce department cleanliness, ensuring a hygienic and appealing shopping environment.
- Greeted customers to determine wants or needs.
- Opened boxes and stocked products in appropriate sections. Rotated stock to maintain freshness.
HELP DESK TECHNICIAN
Virginia Union University
Richmond, VA
09.2021 - 10.2022
- Configured hardware, devices, software, activated accounts to set up workstations for new and current employees
- Installed, modified and repaired software and hardware to resolve technical issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Performed tests of functionality, security and performance of different workstations
- Patched software and installed new versions to eliminate security problems & protect data
Low Voltage Technician
Net 100
01.2019 - 01.2020
- Installing low-voltage cable
- Installation & troubleshooting 25 pair cable on patch panel & fiber optic cables in IDF
- Install telephone, speaker system, security cameras, fire stop & reading blueprints
- Security Installation; Security camera, Magnetic lock, Card reader, Door Contacts &
Cable Technician
Site Pro Solutions Inc
Richmond, VA
01.2018 - 01.2019
- Installing min-packs and fiber optic server room
CABLE TECHNICIAN/CONTRACTOR
Smart-tech
Richmond, VA
01.2016 - 02.2017
- Installing residential cable services
- Providing individualized customer service to diverse customer base
CABLE TECHNICIAN
Comcast/Xfinity, Inc
East Point, Georgia
06.2013 - 12.2015
- Installed cable, phone and internet service to diverse customer base in metro-Atlanta area
- Provided exceptional customer service and making sure every job is complete
- Provided Training to new Comtech employees as assigned, have trained (3-4) to date
- Learned knowledge of National/Local safety codes, OSHA 30, and cable vocabulary
CABLE TECHNICIAN
Advanced Cable Inc
Marietta, Georgia
01.2012 - 01.2013
- Installed cable tv, phone, internet & alarm system for residential customer base
- Configured new phone outlet, cable box, internet and troubleshooting quality of current electrical
- Completed initial set up & completion of installation documentation with correct signal levels
CABLE TECHNICIAN
Madison Telecommunication
Cartersville, Georgia
01.2010 - 01.2011
- Installed cable TV, phone, internet and alarm system for residential customer base
- Configured new phone outlet, troubleshooting quality of current electrical systems
- Completed initial set up and completion of service installation documentation with correct signal levels
FIELD TECHNICIAN
White Hills Communication
Stanford, Connecticut
01.2005 - 01.2009
- Installed cable TV, phone and internet for commercial and business customer base
- Increased phone line capacity from one line to multiple lines
- Configured internet system to serve multiple office systems
SHIPPING AND RECEIVING NIGHT CLERK
Home Depot
Bridgeport, Connecticut
12.2005 - 10.2006
- Worked in Shipping and Receiving in Floor and Wall Department
- Received shipment which includes pulling stock off truck, checking content of shipment and Stock
Education
Information Technology classes
ECPI
Henrico Va01.2020
High School Diploma -
Dream Academy
Richmond, VA01.2018
Skills
- Network Issue Resolution
- Microsoft Active Directory
- Skilled in VPN Implementations
- Resolving Problems and Incidents/User Support Expertise
- Help Desk Support
- Technical Troubleshooting
Timeline
Produce Team Lead
Kroger
11.2023 - Current
HELP DESK TECHNICIAN
Virginia Union University
09.2021 - 10.2022
Low Voltage Technician
Net 100
01.2019 - 01.2020
Cable Technician
Site Pro Solutions Inc
01.2018 - 01.2019
CABLE TECHNICIAN/CONTRACTOR
Smart-tech
01.2016 - 02.2017
CABLE TECHNICIAN
Comcast/Xfinity, Inc
06.2013 - 12.2015
CABLE TECHNICIAN
Advanced Cable Inc
01.2012 - 01.2013
CABLE TECHNICIAN
Madison Telecommunication
01.2010 - 01.2011
SHIPPING AND RECEIVING NIGHT CLERK
Home Depot
12.2005 - 10.2006
FIELD TECHNICIAN
White Hills Communication
01.2005 - 01.2009
Information Technology classes
ECPI
High School Diploma -
Dream Academy
Similar Profiles
William WuerzWilliam Wuerz
E-Commerce/Clerk at KrogerE-Commerce/Clerk at Kroger
Sarah RalstonSarah Ralston
Registered Pharmacy Technician at KrogerRegistered Pharmacy Technician at Kroger
Abigail McMurrayAbigail McMurray
Assistant Grocery Manager at KrogerAssistant Grocery Manager at Kroger
Tyler CraftTyler Craft
Department Associate at KrogerDepartment Associate at Kroger
Lodine TaylorLodine Taylor
Office Administrative Assistant at ACB Family Counseling ServicesOffice Administrative Assistant at ACB Family Counseling Services