Kevauntay Means
Las Vegas,NV
Summary
Overview
3
3
years of professional experience
Work History
Hotel Operations Manager
ARIA Resort & Casino - MGM Resorts International
12.2023 - Current
- Oversaw day-to-day operations of a 4004-room hotel with a front desk staff of over 80 employees.
- Responsible for employee engagement of the front desk operations team. Utilizing the tools provided and through coaching, training, incentives, and development.
- Provided leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Assisted with hiring for the front desk operation team by pre-screening, conducting interviews, and assisting with the hiring process for new-hire candidates.
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
Manager Associate Program
MGM Resorts International
07.2023 - 04.2024
- Engaged in self‐directed work based upon personalized learning plans
- Monitored and analyzed business performance to identify areas of improvement and provided solutions to line level experts and Company executives
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
Front Desk Agent
MGM Resorts International (Aria Resort & Casino)
09.2022 - 05.2023
- Delivered Forbes standard customer service
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Promoted security and confidentiality of guests while issuing hotel room keys
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Hotel Operations Intern
MGM Resorts International (Aria Resort & Casino)
06.2022 - 08.2022
- Participated in workshops and presentations related to projects to gain knowledge.
- Worked and shadowed in various hotel operation departments
- Established effective working relationships with both staff and guests.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Acquired Core Requirement for Transfer -
Johnson & Wales University (JWU)
Providence, RIBachelor of Science, Hospitality Management -
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV05.2023
Skills
- Proficient in OPERA Reservation System
- HotSOS Housekeeping Software
- Forbes Standards
- Team Leadership
- Adaptability
- Customer Engagement
Accomplishments
- JWU: Dean's List - Fall 2019
- UNLV Dean's List - Spring 2023
Timeline
Hotel Operations Manager
ARIA Resort & Casino - MGM Resorts International
12.2023 - Current
Manager Associate Program
MGM Resorts International
07.2023 - 04.2024
Front Desk Agent
MGM Resorts International (Aria Resort & Casino)
09.2022 - 05.2023
Hotel Operations Intern
MGM Resorts International (Aria Resort & Casino)
06.2022 - 08.2022
Acquired Core Requirement for Transfer -
Johnson & Wales University (JWU)
Bachelor of Science, Hospitality Management -
University of Nevada, Las Vegas (UNLV)
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