Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kevauntay Means

Las Vegas,NV

Overview

3
3
years of professional experience

Work History

Hotel Operations Manager

ARIA Resort & Casino - MGM Resorts International
12.2023 - Current
  • Oversaw day-to-day operations of a 4004-room hotel with a front desk staff of over 80 employees.
  • Responsible for employee engagement of the front desk operations team. Utilizing the tools provided and through coaching, training, incentives, and development.
  • Provided leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
  • Assisted with hiring for the front desk operation team by pre-screening, conducting interviews, and assisting with the hiring process for new-hire candidates.
  • Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.

Manager Associate Program

MGM Resorts International
07.2023 - 04.2024
  • Engaged in self‐directed work based upon personalized learning plans
  • Monitored and analyzed business performance to identify areas of improvement and provided solutions to line level experts and Company executives
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes

Front Desk Agent

MGM Resorts International (Aria Resort & Casino)
09.2022 - 05.2023
  • Delivered Forbes standard customer service
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Promoted security and confidentiality of guests while issuing hotel room keys
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout

Hotel Operations Intern

MGM Resorts International (Aria Resort & Casino)
06.2022 - 08.2022
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Worked and shadowed in various hotel operation departments
  • Established effective working relationships with both staff and guests.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Acquired Core Requirement for Transfer -

Johnson & Wales University (JWU)
Providence, RI

Bachelor of Science, Hospitality Management -

University of Nevada, Las Vegas (UNLV)
Las Vegas, NV
05.2023

Skills

  • Proficient in OPERA Reservation System
  • HotSOS Housekeeping Software
  • Forbes Standards
  • Team Leadership
  • Adaptability
  • Customer Engagement

Accomplishments

  • JWU: Dean's List - Fall 2019
  • UNLV Dean's List - Spring 2023

Timeline

Hotel Operations Manager

ARIA Resort & Casino - MGM Resorts International
12.2023 - Current

Manager Associate Program

MGM Resorts International
07.2023 - 04.2024

Front Desk Agent

MGM Resorts International (Aria Resort & Casino)
09.2022 - 05.2023

Hotel Operations Intern

MGM Resorts International (Aria Resort & Casino)
06.2022 - 08.2022

Acquired Core Requirement for Transfer -

Johnson & Wales University (JWU)

Bachelor of Science, Hospitality Management -

University of Nevada, Las Vegas (UNLV)

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Kevauntay Means