Kevawn Lord
Summary
Dynamic professional with extensive experience in community outreach and crisis intervention, notably at CRESS- Town of Amherst, in which I did tasks from security detail to case management. Proven ability to connect individuals with essential resources while delivering exceptional customer service. Proficient in Microsoft Office and skilled in conflict resolution, fostering positive relationships and enhancing community support initiatives.
Overview
9
9
years of professional experience
Work History
Professional Car Detailer
Gotham City Collision
Long Island City, New York
08.2025 - Current
- Conducted thorough interior and exterior cleaning of vehicles, ensuring pristine conditions and customer satisfaction.
- Cleaned and polished vehicles to meet company standards of quality.
- Applied protective coatings and waxes to improve vehicle aesthetics and maintain quality.
- Operated specialized tools for interior and exterior vehicle cleaning.
- Utilized a variety of tools including buffers, polishers, steamers, brushes, scrapers and other specialized equipment to clean vehicles.
- Repaired minor scratches on vehicle exteriors using appropriate fillers and paints.
- Maintained a clean and organized workspace for optimal productivity.
- Managed inventory of cleaning supplies and equipment to ensure consistent availability and reduce downtime.
- Provided excellent customer service at all times by responding promptly to inquiries.
Community Care Responder
Division of Community Care
12.2024 - 02.2025
- Conducted wellness checks and initiated community outreach to promote health awareness
- Connected individuals with resources and support services
- Facilitated equitable access to community programs by connecting underserved individuals with necessary resources
- Maintained visibility at public events and community gatherings to strengthen community relationships
- Provided transportation assistance to community members
- Departed position due to unexpected relocation
Director of Social Emotional Learning
80 Acres
10.2023 - 11.2024
- Facilitated educational programs focused on consent, emotional awareness, stress management, and conflict resolution
- Enhanced social and emotional development of children ages 4–11 through structured lesson planning, fostering resilience and interpersonal skills
- Partnered with teachers and families to support holistic student growth, integrating classroom learning with home experiences
- Assessed student interests and abilities to identify developmental needs
- Resolved conflicts between students and teachers using constructive problem-solving strategies, promoting a positive classroom environment
CRESS Responder
CRESS – Town of Amherst
08.2022 - 10.2023
- Educated clients and families about community resources and support systems to enhance access to services
- Coordinated with agencies and service providers to align support with client needs and improve service delivery
- Assessed client needs and provided tailored support services to individuals, couples, and families for effective outcomes
- Advocated for clients while navigating systems of care
- Provided crisis intervention and documented client interactions thoroughly
- Provided security detail for town events, sporting events, university gatherings, and community functions
Support Specialist
Behavioral Health Network
07.2020 - 07.2022
- Assisted clients in accessing community services and resources
- Conducted assessments and monitored client progress to identify needs and enhance support
- Facilitated group sessions and provided individual support to promote skill development and coping strategies
- Maintained detailed documentation and client records
- Collaborated with multidisciplinary professionals to ensure comprehensive care
- Educated clients on mental health awareness and self-help techniques to empower self-management and resilience
- Assisted disabled individuals with daily living activities and medication management
- Promoted independence and ensured client safety in home and community settings
Donations Attendant
Savers
11.2017 - 02.2019
- Assisted donors during donation process, ensuring a smooth and positive experience
- Organized and sorted donations to uphold quality standards for distribution
- Coordinated with volunteers to ensure operational efficiency
- Maintained positive relationships with customers, effectively resolving disputes
- Processed transactions and provided accurate product and service information
Education
Bachelor of Science - Business Management
Westfield State University
Westfield, MA05-2020
Skills
- NYS Guard Card (Active)
- Microsoft Excel
- Microsoft Office
- Customer Service
- Graphic Design
- Adobe Photoshop
- Crisis Intervention
- Community Outreach
- Conflict Resolution
- Report Documentation
- Motivational Interviewing
Skills Certifications
Microsoft Office, Customer Service, Graphic Design, Adobe Photoshop, Crisis Intervention, Community Outreach, Conflict Resolution, Report Documentation, CPR Certified, 02/24
Awards Achievements Certifications
- CPR Certified, 02/24
- SEL Program Creator
- Dean’s List, 01/20, (3.6 GPA)
- Male Athlete of the Year, 03/20
Timeline
Professional Car Detailer
Gotham City Collision
08.2025 - Current
Community Care Responder
Division of Community Care
12.2024 - 02.2025
Director of Social Emotional Learning
80 Acres
10.2023 - 11.2024
CRESS Responder
CRESS – Town of Amherst
08.2022 - 10.2023
Support Specialist
Behavioral Health Network
07.2020 - 07.2022
Donations Attendant
Savers
11.2017 - 02.2019
Bachelor of Science - Business Management
Westfield State University