Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kevelyn Rives

Naples,FL

Summary

Proven Shift Lead at Jeremiah's Italian Ice, adept in team building and sales proficiency, enhanced store operations by mentoring staff and optimizing customer satisfaction. Demonstrated reliability through meticulous cash handling and problem resolution, contributing to service excellence. Skilled in multitasking and scheduling, driving performance beyond expectations. In my current position, I assume leadership roles. Although I lead shifts, I also handle several manager responsibilities. I manage the preparation and packaging of catering orders on the day of the event. I take the initiative to complete tasks ahead of schedule. I am also trustworthy and on time.

Developed skills in high-responsibility aquatic environment, focusing on safety and quick response. Strong ability to assess situations rapidly and implement effective solutions. Seeking to transition into new field, leveraging ability to maintain calm under pressure and ensure safety.

Overview

2
2
Languages
1
1
Certification
3
3
years of professional experience

Work History

Lifeguard

Great Wolf Lodge
12.2024 - Current
  • Monitored pool activities to ensure guest safety and adherence to facility rules.
  • Responded promptly to emergencies, utilizing first aid and CPR techniques to manage situations effectively.
  • Conducted routine inspections of pool facilities, ensuring cleanliness and operational readiness at all times.
  • Provided exceptional customer service by addressing guest inquiries and concerns related to pool safety and activities.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Shift Lead

Jeremiah's Italian Ice
04.2023 - 11.2024
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Golden Gate High School
Naples, FL
05.2025

Skills

  • Customer service focus
  • Guest service
  • Sales proficiency
  • Shift leadership
  • Team building
  • Multitasking
  • Reliability
  • Scheduling expertise
  • First aid
  • Patience and empathy
  • Team collaboration
  • CPR and AED training
  • Lifeguard certification
  • Strong communicator

Certification

  • ServSafe Food Handler's Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lifeguard

Great Wolf Lodge
12.2024 - Current

Shift Lead

Jeremiah's Italian Ice
04.2023 - 11.2024

High School Diploma -

Golden Gate High School