Keven Dewayane Ratcliff

• As a results-driven professional with over 10 years of experience in operations, logistics, equipment maintenance, and customer service, I have a proven track record in maintaining high operational standards, quality control, and leadership. My strong leadership skills are evident in my adeptness at managing diverse tasks, including dispatching, inventory management, and team coordination. I also possess strong technical skills in various software, including Microsoft Office, QuickBooks, and AS/400, with a focus on ensuring operational efficiency and accuracy.

PROFESSINAL SKILLS: DRIVE DRIVE DRIVE Driving l Operations Management | Customer Service | Logistics and Route Coordination| Inventory Control and Order Fulfillment | Time Management | Leadership and
Team Training | Quality Control | Communication and Problem-Solving |
Conflict Resolution | Team Building | Dispatching and Driver Coordination |
Supervisory Experience | Safety and Compliance Adherence (with a strong
commitment to maintaining a safe work environment) | Scheduling and Route
Optimization
Equipment Maintenance & Inspection | Microsoft Office Suite | Data Entry and
Filing | QuickBooks and General Ledger Accounting | AS/400 System (Dispatch
& Logistics) | Freight, Shipping & Receiving Operations |Vehicle Inspection and Maintenance.|Facilities

Maintenance & Landscaping.

PARK MAINTNAINCE WORKER 2 – District Strike Team, City of Dallas | Jan 2023 – 2024 | Dallas, Texas
As a Park Maintenance 2 at the District Strike Team, City of Dallas, I play a crucial role in ensuring the
safety and cleanliness of public parks and athletic fields. My responsibilities include providing an
enjoyable environment for community members through a combination of daily maintenance, seasonal
duties, and facility inspections. I take pride in maintaining high standards and contributing to the well-being of our community.
● Secure park gates and doors at opening and closing times.
● Maintain and service athletic fields for youth and adult leagues, ensuring safe and clean
environments.
● Perform routine maintenance of park restrooms, including trash disposal and restocking
supplies.
Carry out seasonal duties, such as managing snow and ice, to ensure safety. Provide landscaping services, including lawn care and tree maintenance, to keep parks looking professional.
● Prepare and maintain detailed reports of daily operations, safety inspections, and equipment
conditions.

DRIVER/CLERK Ratcliff’s Early Learning Academy | September 2000 – Present | Dallas, Texas
In my dual role as a Driver and Clerk, I oversee procurement, financial record-keeping, and transportation logistics to support smooth operations at the academy. My attention to detail ensures financial accuracy and compliance with federal and state regulations.
● Manage purchasing and inventory control for school and kitchen supplies.
● Maintain accurate financial records using accounting software to process invoices, bills, and
account statements.
● Ensure compliance with federal, state, and company regulations, updating records in
QuickBooks and ledgers.
● Coordinate school field trips, including driving students and ensuring their safety during
transportation.

THIS IS A FAMILY OWNED BUISINESS. I ONLY AM USED IN EMERGENCY SITUATIONS.

NATIONAL CARRIERS/ NIGHT DISPATCHER | May 2021 – January 2023 | Irving, Texas
As a Night Dispatcher, I managed driver communications and incident reporting during off-hours, ensuring smooth operations even after regular business hours. I handled critical tasks such as accident reports, temperature monitoring for refrigerated trailers, and problem-solving for driver issues.
● Monitored and maintained communication with drivers, ensuring temperature settings for
refrigerated trailers.
● Completed accident and incident reports, relaying vital information to appropriate channels
during night shifts.
● Coordinated responses to driver issues during off-hours, ensuring timely resolution of problems.

DRIVER/LEAD Route Coordinator, Signature Hospitality Services | December 2020 – May 2021 |
Dallas, Texas
In this logistics role, I led a team to streamline delivery routes and improve operational efficiency. I also
trained new drivers and ensured the safe and timely transportation of goods, focusing on customer
service and safety.
● Led a logistics team, improving routing processes and training new drivers for maximum
efficiency.
● Managed route planning and ensured timely delivery of services with a focus on safety and
customer satisfaction.

NON-CDL DRIVER /ROUTE COORDINATOR, Signature Hospitality Services | December 2020 – May 2021 |
Dallas, Texas
In this logistics role, I led a team to streamline delivery routes and improve operational efficiency. I also
trained new drivers and ensured the safe and timely transportation of goods, focusing on customer
service and safety.
● Led a logistics team, improving routing processes and training new drivers for maximum
efficiency.
● Managed route planning and ensured timely delivery of services with a focus on safety and customer satisfaction.

DRIVER LEAD, Services of Hope | April 2010 – January 2021 | Dallas, Texas
As a Driver Lead, I coordinated deliveries and ensured that vehicles were maintained to meet safety
standards. I worked closely with dispatchers to optimize routes and consistently deliver goods on time,
fostering high customer satisfaction.

● Conducted routine vehicle inspections and ensured timely delivery of goods in excellent
condition.
● Provided exceptional customer service, communicating with dispatchers and optimizing routes
to reduce delays.