Keven Grasso
Director Of Program Management
Glastonbury,CT
Summary
Highly motivated team player. Emotionally intelligent, results-oriented professional with exceptional analytical skills. Strong background in the development of client relationships with outstanding interpersonal and communications skills. Solid track record of consistently meeting and exceeding company goals and objectives. Life-long learner. Constantly seeking out new challenges and opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Partnerships
Finalsite
Glastonbury, CT
01.2019 - Current
- Co-ordinate marketing of third party partners to meet and exceed sales goals
- Oversee implementation of third party and association agreements
- Ensure contractual commitments are executed
- Cultivate new partnerships to generate new revenue opportunities
- Provide product support for partner products and services to new business and client success
- Facilitate sales and demo calls for all sales teams
- Monitor and maintain sales pipeline data on third party partnerships
- Build best practice materials to support sales efforts of third party partnerships
- Conduct quarterly business reviews with each partner relationship.
- Facilitated strategy development and planned with cross-functional teams.
- Formalized programs and recruited new partners.
- Joined business development meetings and supported market outreach plans to improve business development.
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Collected and managed diverse set of partners to meet operational and funding goals.
- Resolved issues and improved outcomes for portfolio with value of $12M
- Cultivate relationships with internal groups and current and potential partner organizations
- Managed and resolved issues and improved outcomes for portfolio with value of $12M
- Assessed sales outcomes and created action plans for improving results.
Sales Manager
Pave Tool Innovators
Vernon, CT
01.2018 - 12.2018
- Develop sales strategy to achieve company sales goals and revenues
- Co-ordinate and monitor online sales initiatives across all online platforms
- Generate timely and accurate sales reports and report to ownership
- Analyze data to identify sales opportunities
- Cultivate effective business relationships with executive decision makers in key accounts.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Assistant Store Manager
Walmart
Avon, CT
03.2017 - 12.2017
- Provide direction, motivation, and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs are satisfied within company standards
- Forecast and staff store based on business priorities and needs
- Identify and obtain resources needed to complete projects in a timely manner
- Developed culture of accountability, and tied individual goals and achievement to company goals
- Provide supervision and development opportunities for hourly associates by hiring, training, mentoring, evaluating performance, providing feedback and recognition
- Problem solving using root cause analysis.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Director of Customer Success
Swiss Cleaners and Uniform Services
Rockville, CT
12.2000 - 01.2017
- Drive and track key performance metrics for the customer service department with P & L responsibility
- Set and managed performance goals and KPIs
- Created strategic planning process and tracked progress against plan, and made adjustments accordingly
- Serve as liaison between customer service team, sales team, and operations manager including holding weekly meetings to constantly improve the customer experience
- Spearhead implementation of new policies and procedures to improve route efficiency as well as increase overall customer experience
- Retention and renewal rate of 97% of uniform contract customers
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelors - Economics
Central Connecticut State University
New Britain, CTA.S. - General Studies
Manchester Community College
Manchester, CTSkills
Problem solving, decision making, Microsoft Officeundefined
Additional Information
Junior Achievement Volunteer
President of The Meadows Condo Association
South Windsor Soccer Team Coordinator Volunteer
Served in the CT Army National Guard
Certification
Project Management- Google
Timeline
Project Management- Google
04-2023
Director of Partnerships
Finalsite
01.2019 - Current
Sales Manager
Pave Tool Innovators
01.2018 - 12.2018
Assistant Store Manager
Walmart
03.2017 - 12.2017
Director of Customer Success
Swiss Cleaners and Uniform Services
12.2000 - 01.2017
Bachelors - Economics
Central Connecticut State University
A.S. - General Studies
Manchester Community College
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