Hi, I’m
Keven Owens
Ft. Worth,TX
Summary
Overview
16
years of professional experience
Work History
Healthline Medical Equipment
Customer Service Representative
09.2008 - 04.2009
Job overview
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Provided patient education.
- Entered patient, procedure and equipment into computer system.
- Solved unresolved customer issues.
Healthline Medical Equipment
Office Manager
04.2009 - 01.2012
Job overview
- Answered customer questions about product availability and shipment times.
- Coordinated between billing department and customers to resolve problems.
- Placed special merchandise orders for customers.
- Skillfully managed facility operations as a functioning CEO for a multi-million dollar healthcare company.
- Led clinical team in delivering care services that promoted optimal resident health.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Trained new staff on quality control procedures.
- Developed and produced all office flyer notifications for important policy changes, office news and events.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Performed monthly inventory and maintained office and medical supply counts.
- Provided patient education.
Healthline Medical Equipment
Marketing Representative
01.2012 - 12.2016
Job overview
- Organized joint sales calls with current customers and outside vendors.
- Built client relationships by acting as the liaison between the customer service and sales teams.
- Visited clients on-site to give benefit-oriented sales presentations.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Completed daily outbound calls, up to 8 hours per day.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Selected the correct products based on customer needs, product specifications and applicable regulations.
- Prioritized tasks and projects to meet tight deadlines.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and the community to promote long term business growth.
Classic Home Care
Marketer
12.2016 - 05.2017
Job overview
- Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
- New Business
- Excellent Time Management
- Always Friendly And Helpful
- Built client relationships by acting as the liaison between the customer service and sales teams.
Physicians' Choice Infusion
Sales Representative
05.2017 - 03.2018
Job overview
- Built client relationships by acting as the liaison between the customer service and sales teams.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Increased sales volume by adding 8 accounts in the Fort Worth territory.
- Researched clients' business issues and goals to offer appropriate solutions.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Entered and assigned new leads using CRM tools.
Trail Lake Nursing & Rehabilitation
Marketing Director
03.2018 - 08.2018
Job overview
- Developed and implemented marketing and communications plans for the company.
- Oversaw ongoing market research that targeted key customer demographics and used information to proactively adjust future marketing plans.
- Devised leading-edge digital marketing, social media and SEO strategies.
- Conveyed noteworthy information about project successes and product updates to customers.
- Leveraged professional relationships to develop new business opportunities.
- Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
- Wrote professional business correspondence and produced reports detailing updates.
- Gathered business requirements at all levels to set effective policies and make strategic decisions.
AeroCare Holdings Inc.
Patient Advocate
08.2018 - 03.2019
Job overview
- Collected and reviewed patient information to assess eligibility for special programs.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
- Instructed patients and family members on proper discharge care.
- Partnered with team of registered nurses to achieve overall well-being of all patients.
- Worked effectively with staff from all departments to coordinate resolutions.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Lincare Holdings Inc.
Sales Representative
08.2019 - 10.2022
Job overview
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Drove business development through proactive networking and relationship-building strengths.
- Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts.
- Recommended accurate and effective solutions to customers after identifying problems.
Gamble Guest Care
Director of Business Development
10.2022 - 11.2023
Job overview
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Negotiated, prepared, and signed contracts with clients.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
Silverstone Hospice
Patient Advocate
01.2024 - Current
Job overview
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
Education
S.H. Rider High SchoolWichita Falls, Tx.
High School Diploma
1992
Southwestern Assemblies of God UniversityWaxahachie, Tx.
None from Basic
Skills
- Business development
- Competitive and strategic planning
- Public relations
- Team player
- Organized
- Natural leader
- Revenue generation strategies
- Leadership development
- Self-motivated
- Sales expertise
- Competitive
- Operations management
- Territory sales management
- Sales and contact reports
Accomplishments
- Boosted sales revenue by $3 million from 2012 to 2016.
Timeline
Patient Advocate
Silverstone Hospice
01.2024 - Current
Director of Business Development
Gamble Guest Care
10.2022 - 11.2023
Sales Representative
Lincare Holdings Inc.
08.2019 - 10.2022
Patient Advocate
AeroCare Holdings Inc.
08.2018 - 03.2019
Marketing Director
Trail Lake Nursing & Rehabilitation
03.2018 - 08.2018
Sales Representative
Physicians' Choice Infusion
05.2017 - 03.2018
Marketer
Classic Home Care
12.2016 - 05.2017
Marketing Representative
Healthline Medical Equipment
01.2012 - 12.2016
Office Manager
Healthline Medical Equipment
04.2009 - 01.2012
Customer Service Representative
Healthline Medical Equipment
09.2008 - 04.2009
S.H. Rider High School
High School Diploma
Southwestern Assemblies of God University
None from Basic
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