Keven Tavarez
Houston,USA
Summary
Professional hospitality worker with keen focus on delivering exceptional customer service and ensuring vehicle security. Known for ability to adapt to dynamic situations and maintain high level of service quality. Reliable team player who excels in collaborative settings and consistently meets performance goals.
Overview
6
6
years of professional experience
Work History
Valet Attendant
Town Park
02.2025 - Current
- Conducted performance evaluations, providing feedback to improve team efficiency and morale.
- Resolved customer complaints promptly, reinforcing commitment to exceptional service quality.
- Trained staff on customer service standards, enhancing guest satisfaction ratings.
Bell Attendant
Resort World Bimini
04.2022 - 12.2024
- Provided exceptional guest service by greeting and assisting guests with luggage and inquiries.
- Coordinated room assignments and facilitated seamless check-in/check-out processes for guests.
- Managed inventory of luggage carts and storage areas, ensuring organization and accessibility.
- Trained new bell staff on proper procedures, enhancing team efficiency and guest satisfaction.
- Collaborated with front desk personnel to optimize guest experiences during peak hours.
Security Officer
Allied Universal Security Services
04.2022 - 11.2022
- Monitored premises to prevent theft, vandalism, and ensure safety of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks proactively.
- Responded effectively to alarms and emergency situations, implementing appropriate security protocols.
- Collaborated with law enforcement during incidents, providing detailed reports and assisting investigations.
Housekeeping Supervisor
RIU HOTEL
09.2021 - 04.2022
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Implemented quality control measures to enhance service delivery and maintain high hygiene standards.
- Coordinated scheduling of housekeeping staff to optimize workflow and meet operational demands.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
- Collaborated with maintenance team to address facility issues impacting guest experiences promptly.
Food Runner
Michi Restaurant and Cafe
05.2019 - 08.2020
- Delivered food and beverages promptly to ensure exceptional customer service.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Enhanced customer satisfaction through attentive service and quick problem resolution.
Education
High school diploma or GED - Graphic Design
Santa Ana High School
07.2018
Associate of Science - Cyber Security
Houston Community College
Houston, TX07-2028
Skills
- Teamwork
- Computer skills
- Leadership Experience
- Customer service
- Problem-solving
- Communication
- Empathy
- Active listening
- Creativity (10 years)
- Emotional intelligence
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Valet Attendant
Town Park
02.2025 - Current
Security Officer
Allied Universal Security Services
04.2022 - 11.2022
Bell Attendant
Resort World Bimini
04.2022 - 12.2024
Housekeeping Supervisor
RIU HOTEL
09.2021 - 04.2022
Food Runner
Michi Restaurant and Cafe
05.2019 - 08.2020
High school diploma or GED - Graphic Design
Santa Ana High School
Associate of Science - Cyber Security
Houston Community College
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