Keven T. Bailey Jr.
Client Relations | Management
Hyde Park,UT
Summary
Seeking an engaging position where I can utilize my 24 years of management and business development experience along with my experience serving on the board and overseeing our Youth Hockey Program. I add experience with executive leadership and strategic planning. Utilizes innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results.
Overview
24
24
years of professional experience
Work History
VP of Client Relations
Kombea
08.2023 - 02.2024
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Sr Account Manager
Kombea
08.2022 - 02.2024
- Work closely with several international clients to ensure all production needs, deadlines, and performance needs are met
- Responsible for hiring, training and scheduling at several international sites
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
Department Manager
ConService
05.2018 - 08.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Our team serves as the main point of contact for our clients within the Synergy Department
- We work resolve any concerns and issues the clients brings with proper timeliness
- Accomplished multiple tasks within established timeframes.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Billing Manager
ConService
05.2017 - 04.2018
- Direct contact for over 30 different student housing properties
- Responsible for handling their monthly utility billing
- Ensured their billing went out on time and was accurate each month
Site Director
ACD Connect
08.2015 - 11.2016
- Managed the day to day operations for our Virtual site's overall performance with over 50 employees working remotely around the country
- Met and exceeded goals and managed client expectations for several high profile Non-Profit Organization entities
Site Director
Call Assistant / Strategic Fundraising Inc.
09.2010 - 07.2015
- I was the International Site Director for our Cebu, Philippines division for 5 years living abroad.
- I was responsible for all production and operations site wide
- Successfully managed several projects from inception through completion demonstrating strong project management skills.
- I was responsible for all hiring, training and leadership development from the ground up as I oversaw our site grow from 3 employees to over 300
- Achieving and exceeding client's goals and expectations was consistently met in our Cebu site
- I was the signatory for our local Bank Account and managed over $150,000 each month and ensured all payroll, Employee Benefits along with vendor services where paid on time
Site Manager
Call Assistant
03.2006 - 09.2010
- Was directly responsible for overseeing all operations in both our Logan and Roy office
- I traveled between sites to ensure expectations were being met and training and development was being executed correctly
- Helped with developing critical efficiencies to help streamline performance and productivity
- Worked with clients to ensure their needs were being met, as well as internally with management to make sure clients goals were exceeded
- Was directly responsible for performance and training when new campaigns where being launched
Education
Bachelor's degree - Business Management
WGU
Logan, UT02.2025
BS - Sociology
Utah St University
Logan, UT08.2010
High School Diploma -
Sky View High
Smithfield, UT05.1998
Skills
- Team leadership
- Excellent negotiation skills
- Team supervision
- Audit support
- Operational planning
- Relationship building
- Partnership development
- Management
- Site management
- Customer engagement
Timeline
VP of Client Relations
Kombea
08.2023 - 02.2024
Sr Account Manager
Kombea
08.2022 - 02.2024
Department Manager
ConService
05.2018 - 08.2022
Billing Manager
ConService
05.2017 - 04.2018
Site Director
ACD Connect
08.2015 - 11.2016
Site Director
Call Assistant / Strategic Fundraising Inc.
09.2010 - 07.2015
Site Manager
Call Assistant
03.2006 - 09.2010
BS - Sociology
Utah St University
High School Diploma -
Sky View High
Bachelor's degree - Business Management
WGU
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