Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Kevia C. Gardner

Brooklyn,NY

Summary

Accomplished leader with over 5 years of expertise in team management and staff supervision, adept at addressing management issues efficiently and professionally.

Overview

19
19
years of professional experience

Work History

Community Coordinator/Crisis Coordinator

City of New York
11.2022 - Current
  • Guided inter-agency engagements with clients in street and subway environments.
  • Conducted canvases across five boroughs, including NYC subway systems.
  • Engaged clients, coordinated placements, and completed necessary reports.
  • Collaborated with partner agencies and DHS outreach teams on clinical interventions.
  • Provided real-time assistance to clients on the street, strategizing with partners to address challenges.
  • Reviewed and dispatched 311 Service Requests as required.
  • Supervised daily operations of 311 Service Desk and subordinate staff management.
  • Oversaw Homeless Outreach & Mobile Engagement Street Action Teams, ensuring effective execution.

Street Outreach Associate

City of New York
08.2021 - 11.2022
  • Enhanced community services through effective liaison functions, focusing on security and safety.
  • Trained and supervised personnel, assuming team leadership when necessary.
  • Directed tenant activity programs to foster engagement and improve community relations.
  • Coordinated contacts with residents and local organizations to increase participation in activities.
  • Managed personnel engaged in environmental enrichment initiatives.
  • Elicited community support for various activities through strategic communication.
  • Performed advanced clerical operations to streamline administrative processes.

Security Shift Supervisor

FJC Security Services
11.2015 - 07.2021
  • Supervised security team for City of New York's DHS department, enhancing operational effectiveness.
  • Established a reputation as a valuable coworker through fairness, honesty, and support.
  • Resolved conflicts promptly, fostering a collaborative work environment.
  • Assisted new managers and staff in understanding policies and operations.
  • Prioritized work schedules and delegated assignments to optimize team productivity.
  • Analyzed departmental operations, leading to significant productivity improvements.
  • Compiled and analyzed information from diverse sources to inform decision-making.
  • Trained individuals to develop high-performing teams through targeted skill-building.

Security Officer/ Administrative Aide

Camba, Inc
05.2015 - 10.2015
  • Secured and managed a shelter for single females, ensuring safety and support.
  • Conducted administrative duties, including phone management and report preparation.
  • Maintained facility access while overseeing day-to-day operations.
  • Executed fire prevention patrols to enhance safety protocols.

Fire Safety Officer

McRoberts Security Company
08.2014 - 03.2015
  • Conducted periodic inspections of fire exits, doors, and stairwells to ensure safety compliance.
  • Ensured clear access to exits and entrances to facilitate prompt evacuations.
  • Monitored building safety conditions to uphold fire regulations and standards.

Sales Associate/Trainer of New Hires

Target Department Stores
10.2010 - 07.2011
  • Organized racks and shelves to enhance store aesthetics and promote merchandise effectively.
  • Ensured accurate cash transactions by strictly adhering to company handling policies.
  • Cultivated customer relationships to increase repeat business opportunities.
  • Processed returns, exchanges, and refunds in alignment with store policies.
  • Maintained professionalism while addressing issues in high-pressure situations.
  • Assisted customers in locating products and checking availability at other locations.
  • Responded to inquiries regarding sizing, accessories, and merchandise care promptly.
  • Collaborated with team members to elevate overall store performance through shared best practices.

Unarmed Security Officer/Receptionist

Securitas Security Company
01.2009 - 03.2010
  • Conducted comprehensive building and grounds patrols to identify and address concerns.
  • Oversaw guest navigation and addressed accessibility inquiries throughout the facility.
  • Collaborated with colleagues to foster a positive work environment through teamwork.
  • Monitored facility areas via CCTV feeds to ensure maximum coverage of critical zones.
  • Checked alarm systems for unauthorized entries into secured areas.
  • Reported unusual or illegal activities immediately to prevent potential crimes.
  • Responded swiftly to incidents, assessing situations for security threats.
  • Ensured compliance with site-specific regulations and protocols as an Unarmed Security Officer.

Customer Service Rep.

KingTele Services
09.2008 - 12.2008
  • Effectively managed high-stress situations while maintaining professionalism and resolving conflicts.
  • Resolved customer complaints with empathy, increasing loyalty and fostering repeat business.
  • Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
  • Addressed customer requests for products, services, and company information promptly.
  • Enhanced customer satisfaction by swiftly addressing concerns and delivering accurate information.
  • Built rapport with customers through active listening, leading to improved retention rates and positive feedback.

Sales Cashier/ Relief Floor Assistant

Century 21 Dept. Stores
05.2007 - 01.2008
  • Enhanced store sales through effective upselling and product recommendations.
  • Demonstrated adaptability by assisting colleagues during peak periods in fast-paced environments.
  • Replenished merchandise on sales floor and organized shelves for optimal presentation.
  • Maintained accurate cash drawer balance at shift end through strong attention to detail.
  • Processed high transaction volumes during busy hours while maintaining composure.
  • Reconciled cash drawer at beginning and end of shifts, resolving discrepancies.
  • Resolved customer issues promptly, fostering positive experiences and repeat business.

Cashier/Lobby Management

McDonalds Restaurant
11.2006 - 02.2007
  • Greeted customers upon entry and promptly addressed their needs.
  • Assisted customers in identifying and fulfilling product requirements.
  • Worked flexible hours and additional shifts to support business operations.
  • Operated cash register for cash, check, and credit card transactions with high accuracy.
  • Developed customer relationships to drive repeat business growth.
  • Maintained balanced cash drawer, ensuring precise accounting at shift's end.

Education

No Degree - Political Science

Long Island University
Brooklyn, NY

High School Diploma -

George W. Wingate High School
Brooklyn, NY
06.2006

Skills

  • Social services expertise
  • Team training and development
  • Equipment readiness
  • Supervisory responsibilities
  • LGBTQIA competency
  • CARES system proficiency
  • Schedule documentation and time management

Training

Team Management (Timesheets, Shift Changes and Team Assignments)

Timeline

Community Coordinator/Crisis Coordinator

City of New York
11.2022 - Current

Street Outreach Associate

City of New York
08.2021 - 11.2022

Security Shift Supervisor

FJC Security Services
11.2015 - 07.2021

Security Officer/ Administrative Aide

Camba, Inc
05.2015 - 10.2015

Fire Safety Officer

McRoberts Security Company
08.2014 - 03.2015

Sales Associate/Trainer of New Hires

Target Department Stores
10.2010 - 07.2011

Unarmed Security Officer/Receptionist

Securitas Security Company
01.2009 - 03.2010

Customer Service Rep.

KingTele Services
09.2008 - 12.2008

Sales Cashier/ Relief Floor Assistant

Century 21 Dept. Stores
05.2007 - 01.2008

Cashier/Lobby Management

McDonalds Restaurant
11.2006 - 02.2007

No Degree - Political Science

Long Island University

High School Diploma -

George W. Wingate High School

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Kevia C. Gardner