Hi, I’m
Kevia Freeman
Southaven,MS
Summary
Experienced Product Processor with a strong background in manufacturing and production environments. Proven ability to improve processing speed while maintaining top-notch quality and ensuring compliance with safety regulations. Adept at managing inventory and solving problems, with exceptional organizational skills and adaptability to diverse work conditions. Demonstrated track record of enhancing operational efficiency and reducing product waste.
Overview
16
years of professional experience
Work History
Smith&NephewMemphis, TN
Product Processor
04.2013 - Current
Job overview
- Accurately input product information into the computer system.
- Maintain detailed records of incoming and outgoing products.
- Ensure all items are properly labeled with correct information.
Compass Group ManagementMemphis, Tennessee
Customer Service Representative
02.2022 - 09.2024
Job overview
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Used computer software to store and retrieve data.
Creative Smiles DentistryMemphis, TN
Dental Assistant
01.2009 - 12.2013
Job overview
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Education
Southwest Tennessee Community CollegeMemphis, TN
Associate of Science from Dentistry
03-2005
Skills
- Standard Operating Procedures
- Resource Planning
- Process Documentation
- Workflow Analysis
- Production Scheduling
- Teamwork and Communication
- Computer Skills
- Order Processing
- Lean manufacturing principles
- Deadline-driven
- Cross-Functional Teamwork
- Data accuracy
- Data transcription
Timeline
Customer Service Representative
Compass Group Management
02.2022 - 09.2024
Product Processor
Smith&Nephew
04.2013 - Current
Dental Assistant
Creative Smiles Dentistry
01.2009 - 12.2013
Southwest Tennessee Community College
Associate of Science from Dentistry
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