Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEVIA PHILLIPS

League City

Summary

Focused on bringing consistent results through a tenacious and hardworking approach to managing work operations. Well-versed in customer service, record keeping, reporting, and regulatory requirements. An analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Overview

10
10
years of professional experience

Work History

Assistant Manager

FDI
11.2023 - Current
  • Led team to enhance operational efficiency through process optimization and workflow improvements.
  • Developed training programs to onboard new staff, improving overall team performance and knowledge retention.
  • Analyzed customer feedback to implement service enhancements, resulting in increased satisfaction rates.
  • Collaborated with cross-functional teams to drive strategic initiatives aligned with organizational goals.

Front Desk Lead

Candlewood Suites
05.2015 - 09.2022
  • Customer Service
  • Reservation (Virtual & In-person)
  • Resolved customer problems and complaints.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Records Retention
  • Team lead
  • Staff scheduling
  • Phone tree operator

Education

Bachelors Business Administration - Business Administration

College of The Mainland
Texas City, TX
05-2026

General Studies - undefined

Ball High School
05.2009

Skills

  • Customer Service
  • Records Retention
  • Interpersonal Skills
  • Organizational skills
  • Proactive
  • Attentive/ Punctual

Timeline

Assistant Manager

FDI
11.2023 - Current

Front Desk Lead

Candlewood Suites
05.2015 - 09.2022

General Studies - undefined

Ball High School

Bachelors Business Administration - Business Administration

College of The Mainland

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