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Dedicated and well groomed F&B Service professional with over 3 years of experience, including 1 year in dubai at park regis kris kin hotel and 2 years at The Grand New Delhi, a 5 star Luxury property. Skilled in guest service, food and beverage operations, buffet and a la carte service, and MICROS POS system. Strong understanding of hygiene standards, SOP compliance, and upselling techniques. Known for maintaining a professional appearance, excellent communication skills, and the ability to deliver exceptional guest experiences.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Experienced customer service professional with a proven track record in delivering exceptional support across diverse roles, including customer service agent for international and local airlines, HR department management, and executive assistance. Demonstrates expertise in handling customer inquiries, resolving complaints, managing baggage services using systems like World Tracer, and ensuring seamless flight operations. Skilled in communication, problem-solving, time management, and fostering positive employee relations. Thrive in fast-paced environments, ensuring customer satisfaction and fostering positive relationships. Quick to adapt, always looking to improve processes and deliver top-notch service.

In Customer Service, I was known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges. I am excited to start my journey in health care and continuing my education.

Kevian Perez

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Costumbre Service

Scis Air Security

Housekeeping Supervisor

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Costumbre Service

Scis Air Security

Housekeeping Supervisor

GED -

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