KEVIN ADAMS
Arrington,VA
Summary
I was a driven leader at McDonald's with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. I wanted to make sure everything I did while a manager was done to the best of my knowledge and ability.
I left that position to persue growth in assisting the community of Nelson County by helping others in the fire and ems field by becoming a dispatcher. I have been successful at keeping callers calm and gathering required information to support police and other first responder actions. By reading maps, understanding and tracking information and providing timely updates to field personnel. I'm committed to a professional level with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. I'm knowledgeable about dispatch procedures and policies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Nelson County Emergency Communications Center
12.2019 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
Manager
McDonald's Restaurant
03.2017 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
Nelson County High School
Lovingston, VA06.2002
Skills
- Hazard Prevention for fire and wildland
- Good team worker
- Good problem solver
- Emd certified
- Assisting by creating and updating the policies and procedures
- Working on emergency management courses
- Volunteer with local fire and ems agency's and continue to train with them in technical rescue applications
Certification
- FF1&2 Hazmat Ops
- CPR/AED
- Fema ICS 100-200-700-800
- Fema IS-00005, IS-00015, IS-00020.18, IS-00029, IS-00035.23. IS-00120, IS-00130, IS-00144, IS-00235, IS-00235, IS-00241, IS-00244, IS-00325, IS-00403, IS-00405, IS-00453, IS-00703, IS-00906, IS-00907, IS-00951
- Actively pursuing Emergency Management Class At this time
- Ropes level one
- Vehicle One Extrication
- Mayday Technician
Timeline
Dispatcher
Nelson County Emergency Communications Center
12.2019 - Current
Manager
McDonald's Restaurant
03.2017 - 09.2019
High School Diploma -
Nelson County High School
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