Dynamic operations manager with a proven track record at MVP Group International, excelling in strategic planning and staff development. Enhanced team productivity through effective decision-making and streamlined workflows. Successfully resolved conflicts, fostering a collaborative environment that drove project completions under tight deadlines. Committed to achieving operational excellence and improving team performance.
Overview
30
30
years of professional experience
Work History
Director
Your Father's House Christian Ministry
11.2022 - Current
Assisted residents in obtaining employment or volunteering opportunities, supporting their reintegration into society.
Organized group activities and outings to promote social interaction and enhance overall well-being among residents.
Managed financial aspects of running the sober living home including budgeting, rent collection, and expense tracking.
Provided ongoing support for residents transitioning out of the sober living home, offering resources and guidance as needed.
Improved resident outcomes by implementing structured daily routines and goal-setting exercises.
Developed policies and procedures for the sober living home, streamlining operations and promoting consistency in management practices.
Enhanced the safety of the sober living environment by conducting regular room inspections and enforcing house rules.
Successfully managed conflict resolution among residents, maintaining a peaceful and harmonious living environment.
Supervisor
MVP Group International
06.2012 - 11.2022
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Operations Manager
Lowes Home Improvment
06.2002 - 06.2012
Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Implemented quality control systems to boost overall product consistency and reliability.
Analyzed and reported on key performance metrics to senior management.
Store Manager
Variety Wholesale
05.1995 - 06.2002
Managed inventory control, cash control, and store opening and closing procedures.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Completed point of sale opening and closing procedures.