Kevin Aguilar
Fort Worth,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dispatch position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Clerk
Quick Trip
FORT WORTH, TX
08.2022 - Current
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone, or in-person to provide information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Assistant
Roller Land Skating
FORT WORTH, TX
08.2020 - Current
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Utilized problem-solving skills to address customer queries and complaints.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with other departments to guarantee customer satisfaction.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Store Clerk
Target
FORT WORTH, TX
08.2021 - 08.2022
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Customer Service Assistant
Bruams
FORT WORTH, TX
05.2019 - 05.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Managed food resources, memorized orders and coordinated service in 25-tables restaurant.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Bachelor of Science - Buisness
Arlington Baptist College
Arlington, TX05.2024
High School Diploma -
Castleberry High School
Fort Worth, TX06.2022
Skills
- Order Picking and Processing
- Logistics Knowledge
- Strong Math Aptitude
- Customer-oriented
- Safety and compliance
- Equipment monitoring
- Prioritizing Calls
- Employee training
- Safe driver training
- Problem resolution
- Team management
- Process improvement
- Relationship development
- Customer Service
- Computer skills
- Microsoft Excel
- Microsoft Windows
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Time Management
- Judgment and Decision-Making
- Reading Comprehension
- Writing
- Mathematics
- Bilingual (Spanish & English)
Timeline
Clerk
Quick Trip
08.2022 - Current
Store Clerk
Target
08.2021 - 08.2022
Customer Service Assistant
Roller Land Skating
08.2020 - Current
Customer Service Assistant
Bruams
05.2019 - 05.2020
Bachelor of Science - Buisness
Arlington Baptist College
High School Diploma -
Castleberry High School