KEVIN ALEXANDER
Albany
Summary
Professional Leader with robust experience in talent acquisition, employee relations, coaching-driven and performance management. Known for fostering collaborative team environments and driving organizational success. Skilled in conflict resolution, compliance, and developing effective strategies. Adaptable and dependable, ready to support changing organizational needs.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
AT&T
01.2020 - Current
- Responsible for new hire onboarding and team development
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
AT&T
01.2017 - 01.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Sales Support Representative
AT&T
01.2016 - 01.2017
- Monthly use of KOI reporting and Device Life Cycle
- Aiding sales representatives by updating customer accounts and managing transaction to ensure seamless customer experiences
- Collaborate with cross-functional teams to implement sales campaigns to increase store revenue
- Manage inventory processes, including conducting mock audits and GRS reporting to ensure accuracy
- Recorded and analyzed sales trends to assist with development of sales strategies.
- Performed data entry for sales figures, metrics and other customer data.
- Evaluated internal processes regularly, recommending improvements that led to increased efficiency in our daily operations.
- Participated in cross-functional teams working on strategic initiatives aimed at driving business growth.
- Implemented inventory control measures, reducing stock discrepancies and optimizing warehouse operations.
- Trained new Sales Support Representatives, enhancing team productivity and cohesion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Elementary Education -
Portland Community College
High School -
Forest Grove High School
Graduate -
AT&T Rise
Certification - Google Cloud Data Analytics
Coursera
05-2020
Skills
- Strong multi-tasking
- Problem-solving
- Coaching and mentoring
- Sales leadership
- Goal setting
- Staff management
- Strategic planning
- Hiring and training
- Shrinkage control
- Reporting and documentation
- Process improvements
- Operations management
- Technology proficiency
- Employee relations management
- Attendance management
- Microsoft Office Suite
- Data evaluation
- Project management
Languages
Spanish
Limited Working
Timeline
Retail Store Manager
AT&T
01.2020 - Current
Assistant Store Manager
AT&T
01.2017 - 01.2020
Sales Support Representative
AT&T
01.2016 - 01.2017
High School -
Forest Grove High School
Graduate -
AT&T Rise
Elementary Education -
Portland Community College
Certification - Google Cloud Data Analytics
Coursera
Similar Profiles
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
MURICEO FELIXMURICEO FELIX
Premier Service Consultant at AT&TPremier Service Consultant at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Hailey CascioliHailey Cascioli
Licensed Life and Health Insurance Agent at Globe Life InsuranceLicensed Life and Health Insurance Agent at Globe Life Insurance