Kevin Alonso
San Antonio,TX
Summary
Well-honed ability to manage multiple responsibilities concurrently, coordination of administrative tasks within a fast-paced setting .Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Service Desk Associate
Walmart
08.2022 - 08.2023
- Issue refunds and exchanges for customer returns or damaged merchandise
- Handle any complaints left by customers and coordinate with managers to solve them
- Process daily financial transactions such as money orders, card loading, check cashing, and money transfers totaling thousands of dollars
- Remain diligent of potential fraudulent activity
- Collaborate with managers to direct merchandise being returned to their respective locations
- Handle customer service related inbound and outbound phone calls.
Warehouse Associate (Seasonal)
Amazon Fulfillment Center
02.2022 - 05.2022
- Prepare and process hundreds of packages for same-day and next-day delivery each shift
- Arrange missorted packages into new areas to be processed
- Safely organize and ready pallets of merchandise to move with a pallet jack
- Working together with other associates to accomplish our daily quota and keep the process flow on track
- Kept conveyor belts safe and free of debris by routinely clearing jams.
Cashier/Stocker
La Fiesta Supermarket
01.2020 - 01.2022
- Perform checkout procedures accurately and bag merchandise
- Greeted customers entering store and responded promptly to customer needs.
- Maintain a clean and trash-free register routinely wiping down when required
- Perform carry outs for customers
- Stock and front shelves of every aisle in the store
- Dispose of cardboard and waste left behind
- Setup new displays for merchandise and remove old ones when required
- Responsible for frequently sweeping the entire store.
Education
Biology
Northwest Vista College
San Antonio, TX05.2025
High School Diploma -
Harlan High School
San Antonio, TX06.2019
Skills
- Customer service
- Communication skills
- Organizational Skills
- Cash handling
- Teamwork
- Basic Computer Skills
- Empathy and Patience
- Time Management
- Conflict Resolution
Languages
English
Spanish
Timeline
Service Desk Associate
Walmart
08.2022 - 08.2023
Warehouse Associate (Seasonal)
Amazon Fulfillment Center
02.2022 - 05.2022
Cashier/Stocker
La Fiesta Supermarket
01.2020 - 01.2022
Biology
Northwest Vista College
High School Diploma -
Harlan High School
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