Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
OfficeManager
Kevin Alonso

Kevin Alonso

Miami,FL

Summary

As a seasoned professional, expertise shines through in managing accounts for high-profile clients, facilitating regular client interactions, and ensuring compliance in client renewals. A proactive approach to client relationship management results in enhanced client satisfaction and business expansion. Successful management of projects within strict timeframes and budget constraints, resolution of intricate issues, and close collaboration with senior leaders are notable. In addition, my portfolio exemplifies a proven track record in designing graphics for agency stakeholders, surpassing KPI targets by cultivating brand awareness and driving website traffic. Experience managing multiple product and project development cycles from ideation to actualization, while working closely with upper management to implement continuous improvements and exceed team goals. Proficiencies also span developing marketing content such as blogs, promotional materials, and social media advertisements, as well as executing digital e-commerce marketing strategies, encompassing SEO, SEM, and social media content management.

Overview

12
12
years of professional experience

Work History

Executive Account Manager

The Factory Interactive
07.2020 - 11.2023
  • Collaborated with stakeholders to design various presentation decks, effectively communicating key messages and business strategies
  • Surpassed strategic goals and KPI targets by cultivating brand awareness and driving significant website traffic
  • Successfully managed multiple product and project development cycles from ideation to actualization, ensuring timely and efficient delivery
  • Developed engaging marketing content, including blogs, promotional materials, and social media advertisements, boosting brand visibility and engagement
  • Executed comprehensive digital e-commerce marketing strategies, including SEO, SEM, and social media content management, driving online sales and customer engagement.

Executive Account Manager

Raydr Inc.
07.2020 - 11.2023
  • Leveraged expertise in public relations to manage content and communications for high-profile athletes and world-class brands, ensuring positive public image and engagement
  • Facilitated daily status calls and weekly ad hoc meetings with clients, promoting satisfaction and keeping all parties informed of changing environments, leading to improved client relationships
  • Developed strong relationships with key clients, resulting in increased revenue and long-term loyalty.
  • Proactively reached out to accounts daily to assess needs, understand business operations, and offer tailored services, leading to enhanced client satisfaction and business growth.
  • Achieved high client satisfaction by delivering exceptional account management services.

Patient Benefits Advisor

University Of Miami Health System
01.2019 - 07.2020
  • Designed and implemented a new collections strategy which streamlined the benefits payment process, resulting in a 35% reduction in overdue accounts and surpassing KPIs by 65%
  • Implemented a new customer service protocol that increased patient satisfaction scores by 30%, far exceeding the KPI target for customer satisfaction
  • Spearheaded the implementation of a comprehensive benefits education program, reaching over 2,000 university employees, which resulted in a 25% increase in Uhealth platform enrollment and a higher level of patient and employee satisfaction
  • Led a cross-functional team to optimize the benefits claims process, reducing processing time by 20% and exceeding efficiency KPIs.

Account Manager

Kaseya Corp LLC
11.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborated with executives to customize account plans for clients to help them achieve their business goals.
  • Collaborated with engineering team to identify potential upsell opportunities and expand client base.

Education

M.S. MEDIA MANAGEMENT -

UNIVERSITY OF MIAMI
01.2020

B.F.A. THEATRE STUDIES -

UNIVERSITY OF CENTRAL FLORIDA
01.2012

Skills

  • CRM software
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Meta Ads Manager
  • Microsoft Office
  • Project Management
  • Meta Ad Platforms
  • Webflow Development
  • Data based Strategist
  • Campaign execution
  • Market forecasting

Hobbies and Interests

  • Family
  • Sports
  • Traveling
  • Exercise
  • Comedy
  • Digital Illustrating
  • Networking
  • Reading

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Account Manager

Kaseya Corp LLC
11.2023 - Current

Executive Account Manager

The Factory Interactive
07.2020 - 11.2023

Executive Account Manager

Raydr Inc.
07.2020 - 11.2023

Patient Benefits Advisor

University Of Miami Health System
01.2019 - 07.2020

M.S. MEDIA MANAGEMENT -

UNIVERSITY OF MIAMI

B.F.A. THEATRE STUDIES -

UNIVERSITY OF CENTRAL FLORIDA
Kevin Alonso