Kevin Alvarez
Queens
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Excelling in optimizing processes and enhancing client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Global Logistics
Conde Nast
New York
01.2024 - Current
- Handled inbound calls and responded to daily emails promptly.
- Coordinated vendor access with One World Trade Center insurance department and loading dock.
- Scheduled pickups and created labels to enhance logistics efficiency.
- Managed international and local shipments for fashion shoots, ensuring timely delivery.
- Resolved customer complaints promptly and efficiently.
- Utilized logistics software for tracking shipments and managing delivery schedules.
Call Center Representative
MedRite Urgent Care
New York
01.2020 - 01.2022
- Responded to patient inquiries and provided accurate information about services.
- Managed high-volume inbound calls to assist patients with care inquiries.
- Assisted in resolving customer complaints in a timely manner.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Coordinated appointment for COVID-19 vaccinations.
COVID-19 Tester
MedRite Urgent Care
New York
04.2020 - 12.2020
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods.
- Supported medical assistance by setting up testing equipment at home.
- Organized work reports efficiently to enhance workflow.
- Administered at-home Covid-19 testing services for clients
Youth Employee
Department Of Design And Construction
Long Island City
06.2016 - 08.2016
- Participated in site visits to gather information.
- Set up equipment and materials for workshops and activities.
- Assisted with site preparation and organization of construction materials.
- Maintained cleanliness and orderliness of work areas throughout the project.
- Participated in training sessions on safety practices and equipment use.
- Designed 3D models using Google Sketch as part of construction and design projects.
Education
High School Diploma -
Judith S. Kaye High School
New York, NY06-2019
Skills
- Customer service
- Team collaboration
- Client relations
- proficient in MS Office suit
- Problem solving
Education and Training
other
Certification
- Mental Health First Aid USA
- OSHA
Personal Information
Languages
- English
- Spanish
Timeline
Customer Service Representative/ Global Logistics
Conde Nast
01.2024 - Current
COVID-19 Tester
MedRite Urgent Care
04.2020 - 12.2020
Call Center Representative
MedRite Urgent Care
01.2020 - 01.2022
Youth Employee
Department Of Design And Construction
06.2016 - 08.2016
High School Diploma -
Judith S. Kaye High School
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