Kevin Ames
Steubenville,OH
Summary
I have been in the retail environment for 18 1/2 years. What seemed to be "just" a job turned into a career and I have enjoyed the journey. The retail environment has been a catalyst in the growth of developing excellent communication skills. It is a privilege of mine to help others problem solve while raising location standards with service, in-stock of goods, and cleanliness.
Overview
17
17
years of professional experience
Work History
Store Manager
Wal-Mart
Weirton, WV
01.2019 - Current
- Coached sales associates on product knowledge by using workday, TC-70 equipment, and various other training tools and programs.
- Worked with outside claims management personnel.
- Took ownership of facility maintenance reporting and coordination.
- Upheld local, federal, and state regulations on hazard waste controls.
- Increased profits by limited loss and waste in perishable food areas.
- Bolstered sales volume by 10% in less than 2 years by implementing a teaming atmosphere program and initiating development of employee training.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to our teams.
- Delivered positive results by controlling monthly inventory levels by limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Store Manager
Wal-Mart
Washington, PA
03.2016 - 01.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed up to 50 shift associates successfully in a fast pace sales environment through proactive communication and positive feedback.
- Coached sales associates on product knowledge by using [Type] training tools.
- Increased profits through effective [Type] training and troubleshooting profit loss areas.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Developed new store teams from ground up by hiring and training efficient team.
- Oversaw, trained and encouraged 15 individual associate's into a promoting culture of efficiency and performance.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintained proper product levels and inventory controls for perishable merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Kept inventories accurate by teaching and training my associates on daily cycle counts by conducting weekly audits to identify and resolve variances.
- Oversaw and improved DSD "direct store deliveries" from outside vendors increasing sales 30% bringing our store $300k per year in profit through efficient coordination of daily operations and product placement.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled teams throughout the store. I have hired over 100 associates in 16 years at various locations.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Associate
Wal Mart
Belle Vernon, PA
11.2012 - 03.2016
- Hourly area supervisor of perishable and non perishable goods.
- Maintain store standards of areas.
- Developed hiring skills.
- Inventory controls.
- Developed customer service skills in manager role.
- Supervised and coached hourly associates.
Associate
Wal Mart
Washington, PA
07.2005 - 11.2012
- Entry level job unloading trucks
- Worked to various areas of the store support seasonal demands
- Learned Wal Mart's inventory system
- Developed into a lynch pin for teaming environments to achieve results.
Education
Studied - Criminal Justice And Business
Pittsburgh Technical Institute
OakdaleSkills
- Inventory Management
- Maximizing Profitability and Shrink Prevention
- Training and Development
- Store Management
- Product and Service Sales
- Goals and Performance
- Event Coordinator
- Merchandising
- Team Building
- Customer Service Skills
- Vendor Management
- Staff Management
- Training and Mentoring
- Financial Operations Management
- Certified Insurance Adjuster License
- Xactimate Trained (Insurance software)
- 911 Dispatch Certified
- Workday Trained (Human Resources software)
- Federally Certified in Food Safety
Timeline
Store Manager
Wal-Mart
01.2019 - Current
Store Manager
Wal-Mart
03.2016 - 01.2019
Associate
Wal Mart
11.2012 - 03.2016
Associate
Wal Mart
07.2005 - 11.2012
Studied - Criminal Justice And Business
Pittsburgh Technical Institute