Kevin Ampong
Columbia,SC
Summary
Seasoned Night Shift Manager with four years of experience, adept in cash register operations and customer assistance. Skilled problem-solver and team-builder eager for new professional challenges with long-term growth potential. Expertly managed over 200 daily transactions with 99% accuracy, fostering loyalty through knowledgeable service.
Demonstrated exceptional ability in packing, sorting, lifting and sorting, ensuring smooth warehouse operations at Amazon.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Shift Manager
Nick's Gyros And Seafood
Columbia, SC
04.2020 - Current
- Answered questions about store policies and concerns to support positive customer experiences.
- Served needs of more than 40 customers in busy small environment.
- Efficiently processed new orders, completing 200+ daily transactions with remarkable accuracy.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with 99% accuracy.
- Counted cash in register drawer at beginning and at end of shift.
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
Warehouse Associate
Integrity Staffing for Amazon
West Columbia, WI
10.2019 - 12.2020
- Prepared orders for shipment by stowing merchandise and wrapping gifts.
- Transported materials with carts, dollies and other moving equipment based on load size.
- Strictly followed safety and quality protocols to protect workers and prevent damage to goods.
- Organized and stacked various materials, including clothes and devices.
Warehouse Worker
Staffmark Staffing
Blythewood, SC
02.2020 - 04.2020
- Wrapped pallets in shrink wrap prior to loading.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Operated power jacks to maneuver products on to load trailers and trucks.
Warehouse Associate
Amazon Fulfillment Center
West Columbia, SC
03.2019 - 02.2020
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pulled orders quickly to maintain demanding productivity goals.
- Removed items from shelves or storage bins and scanned tags.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Consistently lifted materials weighing as much as 50 lbs.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Education
High School Diploma -
St. Joseph Senior High Technical School
Bekwai, Ghana05-2018
Skills
- POS operations
- Computer proficiency
- Money handling
- Product and service sales
- Lifting, sorting, picking, and processing
- Multitasking abilities
- Reporting skills
- Customer service
- Workplace safety
- Cleaning procedures
- Operations management
- Time management
Certification
- HTML and CSS certified
- WIN and soft skills certified
Accomplishments
- President of the Catholic Charismatic Group
- President of the School Choir
- Head librarian of the school library
- SRC board member
- Honorary Debate club president
Timeline
Night Shift Manager
Nick's Gyros And Seafood
04.2020 - Current
Warehouse Worker
Staffmark Staffing
02.2020 - 04.2020
Warehouse Associate
Integrity Staffing for Amazon
10.2019 - 12.2020
Warehouse Associate
Amazon Fulfillment Center
03.2019 - 02.2020
High School Diploma -
St. Joseph Senior High Technical School