Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Kevin Ampong

Columbia,SC

Summary

Seasoned Night Shift Manager with four years of experience, adept in cash register operations and customer assistance. Skilled problem-solver and team-builder eager for new professional challenges with long-term growth potential. Expertly managed over 200 daily transactions with 99% accuracy, fostering loyalty through knowledgeable service.

Demonstrated exceptional ability in packing, sorting, lifting and sorting, ensuring smooth warehouse operations at Amazon.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Night Shift Manager

Nick's Gyros And Seafood
Columbia, SC
04.2020 - Current
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Served needs of more than 40 customers in busy small environment.
  • Efficiently processed new orders, completing 200+ daily transactions with remarkable accuracy.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Counted cash in register drawer at beginning and at end of shift.
  • Prepared materials for following shift.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.

Warehouse Associate

Integrity Staffing for Amazon
West Columbia, WI
10.2019 - 12.2020
  • Prepared orders for shipment by stowing merchandise and wrapping gifts.
  • Transported materials with carts, dollies and other moving equipment based on load size.
  • Strictly followed safety and quality protocols to protect workers and prevent damage to goods.
  • Organized and stacked various materials, including clothes and devices.

Warehouse Worker

Staffmark Staffing
Blythewood, SC
02.2020 - 04.2020
  • Wrapped pallets in shrink wrap prior to loading.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Operated power jacks to maneuver products on to load trailers and trucks.

Warehouse Associate

Amazon Fulfillment Center
West Columbia, SC
03.2019 - 02.2020
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Removed items from shelves or storage bins and scanned tags.
  • Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Consistently lifted materials weighing as much as 50 lbs.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Checked packages and merchandise for damage and notified vendors.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.

Education

High School Diploma -

St. Joseph Senior High Technical School
Bekwai, Ghana
05-2018

Skills

  • POS operations
  • Computer proficiency
  • Money handling
  • Product and service sales
  • Lifting, sorting, picking, and processing
  • Multitasking abilities
  • Reporting skills
  • Customer service
  • Workplace safety
  • Cleaning procedures
  • Operations management
  • Time management

Certification

  • HTML and CSS certified
  • WIN and soft skills certified

Accomplishments

  • President of the Catholic Charismatic Group
  • President of the School Choir
  • Head librarian of the school library
  • SRC board member
  • Honorary Debate club president

Timeline

Night Shift Manager

Nick's Gyros And Seafood
04.2020 - Current

Warehouse Worker

Staffmark Staffing
02.2020 - 04.2020

Warehouse Associate

Integrity Staffing for Amazon
10.2019 - 12.2020

Warehouse Associate

Amazon Fulfillment Center
03.2019 - 02.2020

High School Diploma -

St. Joseph Senior High Technical School
Kevin Ampong