Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
OfficeManager

Kevin Ann Salva

Las Vegas

Summary

Experienced commercial property management professional with strong focus on team collaboration and achieving results. Skilled in tenant relations, lease administration, and property maintenance coordination. Reliable, adaptable, and able to meet changing needs while ensuring operational efficiency. Known for excellent communication and problem-solving abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Commercial Property Manager

BK Limited
01.2020 - Current
  • Managed property renovations, ensuring timely completion and minimal disruption to tenants.
  • Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
  • Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
  • Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
  • Established strong relationships with vendors, negotiating contracts for better service at lower costs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Office Manager

Center for Diseases and Surgery of the Spine
10.2016 - Current
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Consulted with healthcare professionals on business decisions.
  • Developed close working relationships with front office and back office staff.
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
  • Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
  • Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
  • Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 7 employees.
  • Organized and updated databases, records and other information resources.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Negotiated and executed contracts on behalf of department.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
  • Optimized inventory management to ensure essential medical supplies were always available.
  • Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Managed and recorded facility maintenance and upkeep budget.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
  • Improved data accuracy in financial systems by conducting thorough audits of accounts payable ledger.
  • Contributed to cost savings by negotiating better payment terms with several key suppliers.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Office Manager

Kozmary Center
01.2008 - 09.2016
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Created and implemented organizational policies and procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
  • Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
  • Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
  • Created organized filing system to manage department documents.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Addressed and remedied all patient or team member issues.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Consulted with healthcare professionals on business decisions.
  • Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 8 employees.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Optimized inventory management to ensure essential medical supplies were always available.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.

Education

High School Diploma -

Waipahu Highschool
Waipahu, HI
06-1999

Medical Assistant - Healthcare

Hi Tech Institute
Las Vegas, NV
01-2008

Skills

  • Project Management
  • Staff management
  • Calendar management
  • Medical privacy compliance
  • Operational support coordination
  • Management of commercial properties
  • Service excellence
  • Analytical problem solving
  • Responsive to new challenges
  • Effective time management
  • Quality control practices
  • Building maintenance
  • Rent collection
  • Property inspections

Certification

  • High Tech, Las Vegas, Nevada– National Medical Assistant Certification
  • April 2008

LANGUAGES

English

Timeline

Commercial Property Manager

BK Limited
01.2020 - Current

Office Manager

Center for Diseases and Surgery of the Spine
10.2016 - Current

Office Manager

Kozmary Center
01.2008 - 09.2016

High School Diploma -

Waipahu Highschool

Medical Assistant - Healthcare

Hi Tech Institute

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Kevin Ann Salva