Salesforce
Hi, I’m
Kevin Anzalone
Belmont,CA
Summary
Results-driven customer service professional with a proven ability to manage complex inquiries and deliver exceptional service. Expertise in account management, relationship building, and problem-solving to enhance customer satisfaction and drive profitability. Proactive and skilled in multitasking within fast-paced environments. Eager to leverage a strong foundation in service delivery to support organizational growth and elevate customer experience standards.
Overview
10
years of professional experience
Work History
La Petite Swim Schools, Inc.
Supervisor / Swim Instructor
09.2024 - Current
Job overview
- Supervise a team of 5 aquatic associates, administering performance evaluations to improve team efficiency and ensure operational expectations were achieved.
- Train and mentor staff to consistently achieve performance goals and adhere to customer service standards.
- Create and maintained detailed reports on daily, weekly, and monthly operations.
- Cultivate strong customer relationships to build loyalty and drive repeat business.
Stangenes Industries, Inc.
Administrative Assistant
01.2025 - 07.2025
Job overview
- Managed all facets of domestic and international order fulfillment, coordinating with transit agencies to ensure on-time delivery for up to 15 complex orders daily.
- Collaborated with company leadership (President, Head of HR, Lead CSR) to optimize customer service and shipping logistics.
- Provided comprehensive administrative and clerical support, including quoting, scheduling, and lead management.
- Multitasked effectively to support cross-departmental operations in a dynamic, fast-paced environment.
Guardant Health, Inc.
Client Services Associate II, Senior Client Services Associate
10.2020 - 02.2024
Job overview
- Served as Acting Team Lead, ensuring seamless operations and effective team performance during management absences.
- Conducted daily audits of problem and technical cases, ensuring proper and timely resolution.
- Designed and led training programs and onboarding for new hires, providing continuous guidance and support.
- Managed high-volume inquiries, handling up to 50 inbound/outbound calls daily from a diverse range of stakeholders, including patients, sales representatives, and medical personnel.
- Secured critical information by liaising with physicians and other medical staff.
La Petite Baleen Swim Schools, Inc.
Administrative Assistant to Site Directors
03.2019 - 10.2020
Job overview
- Managed administrative operations and collaborated with Site Directors to ensure timely and professional completion of tasks.
- Streamlined company policies and procedures to improve employee onboarding efficiency.
- Led and facilitated new hire onboarding and training for a continuous cycle of 3-5 new employees at a time, collaborating with Human Resources to streamline the process.
- Processed payroll input and medical leave requests, ensuring proper documentation and communication with management.
- Oversaw and managed company programs (Uber, Kango, Kudos), providing onboarding support and continuous oversight for employees.
Veracyte, Inc.
Client Services Specialist
05.2018 - 03.2019
Job overview
- Provided exceptional service as a liaison, assisting with account management and introducing new services to clients.
- Strengthened professional relationships with key regional providers and sales teams, contributing to sustained product growth.
- Managed up to 50 calls daily, expertly handling inquiries from medical practices with a compassionate and professional approach.
- Resolved customer issues by effectively verifying patient and order details to ensure accurate record-keeping.
Counsyl, Inc.
Client Services Associate, Senior Client Services Associate, Client Services Associate Manager
09.2015 - 05.2018
Job overview
- Supervised all aspects of technical resolution, quality assurance, customer retention, and customer experience for a team of seven.
- Coached and mentored underperforming associates through one-on-one meetings, improving performance and productivity.
- Facilitated comprehensive classroom training sessions for onboarding employees and oversaw the development of over 25 associates.
- Analyzed performance metrics and KPIs to identify and implement new strategies for team improvement and success.
- Collaborated with cross-functional teams to resolve complex cases while ensuring regulatory compliance.
- Exceeded departmental expectations for the National Promoter Score by over 15% through intuitive customer service, problem-solving, and a strong sense of empathy.
Education
San Francisco State UniversitySan Francisco, California
Bachelor of Arts from Child and Adolescent Development, Youth and Family Services
01.2012
University Overview
cum laude
Skills
- Team Leadership & Development
- Project Management & Coordination
- Cross-functional Collaboration
- Customer Relationship Management (CRM)
- Performance Metrics & Analysis
- Problem Solving & Resolution
- Conflict Resolution
- Adaptability & Change Management
- Event Planning & Coordination
- Data Management & Analysis (eg, Microsoft Excel, Google Sheets)
- Employee Training & Onboarding
- Database Administration
Additional Experience
- Lash Group, AmerisourceBergen | San Bruno, California Reimbursement Counselor / Case Manager (October 2013 to September 2015)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Various CRM's
Timeline
Administrative Assistant
Stangenes Industries, Inc.
01.2025 - 07.2025
Supervisor / Swim Instructor
La Petite Swim Schools, Inc.
09.2024 - Current
Client Services Associate II, Senior Client Services Associate
Guardant Health, Inc.
10.2020 - 02.2024
Administrative Assistant to Site Directors
La Petite Baleen Swim Schools, Inc.
03.2019 - 10.2020
Client Services Specialist
Veracyte, Inc.
05.2018 - 03.2019
Client Services Associate, Senior Client Services Associate, Client Services Associate Manager
Counsyl, Inc.
09.2015 - 05.2018
San Francisco State University
Bachelor of Arts from Child and Adolescent Development, Youth and Family Services
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