Kevin Ariy
Las Vegas ,CA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Tech Innovation
Sleep Number Corporation (Remote)
Las Vegas, NV
03.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Troubleshot system issues related to network connectivity, software installation and configuration.
- Provided technical support to users via telephone or remote access.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative/Sales (Remote)
Enterprise Rent-A-Car
Las Vegas, NV
06.2022 - 02.2023
- Answered incoming customer calls promptly, providing courteous and professional service.
- Assisted customers with product inquiries, orders, and complaints in a timely manner.
- Provided accurate information about products or services to customers.
- Identified potential sales opportunities while assisting customers with their inquiries.
- Ensured all customer questions were answered completely and accurately according to company policies and procedures.
- Followed up with customers on open cases as needed to ensure satisfaction was achieved.
- Book Reservations for Customers.
Material Handler Team Lead/Construction Worker
Majestic Pools and Spas
Las Vegas, CA
01.2021 - 10.2021
- Transported materials from one site location to another using trucks or trailers.
- Utilized power tools such as saws, drills and heavy-duty power tools when necessary on projects.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Warehouse Worker/Assistant Manager
Wholesale Woodfloor Warehouse
San Diego , CA
06.2018 - 09.2019
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Assisted customers with product selection inquiries when needed.
- Greeted customers and provided exceptional customer service.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Retail Sales/Store Assist Manager
Cricket Wireless
Chula Vista, CA
08.2016 - 04.2017
- Communicated accurate information about promotions, customer programs and
- products, providing exceptional customer service and driving retention.
- Assisted customers by answering questions and fulfilling requests.
- Managed promotional in-store signage and displays and re-stocked merchandise
- Educated customers on promotions to enhance sales.
- Opened and closed store independently.
- Built positive relationships with customers to increase repeat business.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Trained team members in successful strategies to meet operational and sales targets.
Courtesy Clerk/Assistant Bakery Manager/Receiving Clerk
Sprouts Famers Market
Chula Vista, CA
04.2014 - 07.2016
- Assisted customers by answering questions and fulfilling requests.
- Managed promotional in-store signage and displays and re-stocked merchandise
- Educated customers on promotions to enhance sales.
- Built positive relationships with customers to increase repeat business.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Trained team members in successful strategies to meet operational and sales targets.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
Barback/Server/Busser/Stocker
Sultan Shawarma Restaurant
San Diego, CA
12.2011 - 09.2013
- Provided excellent customer service while interacting with guests in a friendly manner.
- Consistently checked inventory levels and communicated needs to management team.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Received and processed incoming shipments of merchandise.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Assisted with meal prep for special events including buffets or banquets.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
Education
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA05-2012
Skills
- De-Escalation Techniques
- Team Development
- Positive and professional
- Sales closing
- Customer Relationship Management (CRM)
- Project management abilities
- Problem-solving abilities
- Computer Proficiency
- Call Center Operations
- Adaptive team player
- Troubleshooting and diagnostics
- Logistics Management
Timeline
Customer Service Representative/Tech Innovation
Sleep Number Corporation (Remote)
03.2023 - Current
Customer Service Representative/Sales (Remote)
Enterprise Rent-A-Car
06.2022 - 02.2023
Material Handler Team Lead/Construction Worker
Majestic Pools and Spas
01.2021 - 10.2021
Warehouse Worker/Assistant Manager
Wholesale Woodfloor Warehouse
06.2018 - 09.2019
Retail Sales/Store Assist Manager
Cricket Wireless
08.2016 - 04.2017
Courtesy Clerk/Assistant Bakery Manager/Receiving Clerk
Sprouts Famers Market
04.2014 - 07.2016
Barback/Server/Busser/Stocker
Sultan Shawarma Restaurant
12.2011 - 09.2013
High School Diploma -
Chula Vista Senior High School
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