Kevin Arriaza
Las Vegas
Summary
Organized and dependable professional with extensive supervisory experience, focusing on process improvement, training, and change management. Proven ability to optimize workflows and enhance productivity while adeptly multitasking and solving problems in fast-paced environments. Committed to maintaining safety and compliance standards, delivering exceptional customer service, and ensuring safe transportation for students. Expertise in route planning, vehicle maintenance, and strict adherence to safety protocols underscores a dedication to reliability and excellence in all aspects of professional driving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
School Bus Driver
Clark County School District, CCSD
Las Vegas, NV
07.2024 - Current
- Operated school bus routes, ensuring timely and safe transport of students.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed student behavior during transit, fostering a positive travel environment.
- Communicated effectively with parents and school staff regarding transportation issues.
- Implemented emergency protocols, enhancing students safety during unexpected situations.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
Process Guide
Amazon
Las Vegas, NV
07.2020 - Current
- Streamlined operational workflows to enhance efficiency in package sorting and delivery processes.
- Led team training sessions on safety protocols and best practices for warehouse operations.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction initiatives.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Took the role as Interim Process Assistant during peak season 2023, recirculation numbers drastically decreased from 9% to 4%
- Cross trained in multiple roles such as dock palletizer, water spider, PIT driver, Electric pallet jack operator, and transship RWC4 operator
- No critical pull times (CPT) missed for 7 weeks straight
- Trained around 50-80 new employees between two departments(warehouses)
Supervisor of Operations
Papillon Airways
Boulder City, NV
05.2019 - 03.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Aircraft Dispatcher
Papillon Airways
Boulder City, NV
08.2018 - 05.2019
- Analyzed flight plans to determine best choice for weather conditions, mechanical issues and other unexpected problems.
- Monitored flight and duty times, coordinated schedules and recorded changes in master schedule.
- Recorded flight status changes on aircraft schedule log and verified crew coverage for all flights.
- Monitored movement of aircraft to minimize delays and maximize safety.
- Evaluated weather trends along routes and notified flights of adverse weather conditions.
- Communicated with team members using hand signals and radios.
Customer Service Representative
Papillon Airways
Boulder City, NV
10.2017 - 08.2018
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Greeted passengers and delivered onboard announcements.
Crew Trainer
McDonald’s
Henderson, NV
12.2016 - 10.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV06.2017
Skills
- Dependable and reliable
- Behavior management
- Commercial driving
- Effective communication skills
- Safety-focused
- Safe driving practices
Certification
- CDL license holder with multiple endorsements
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
School Bus Driver
Clark County School District, CCSD
07.2024 - Current
Process Guide
Amazon
07.2020 - Current
Supervisor of Operations
Papillon Airways
05.2019 - 03.2020
Aircraft Dispatcher
Papillon Airways
08.2018 - 05.2019
Customer Service Representative
Papillon Airways
10.2017 - 08.2018
Crew Trainer
McDonald’s
12.2016 - 10.2017
High School Diploma -
Basic Academy Of Int'l Studies High School