Kevin Aviles
Miramar,FL
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Sodexo USA. Proven ability to maintain cleanliness and safety while enhancing guest experiences. Recognized for effective teamwork and problem-solving, ensuring operational efficiency and a welcoming environment. Experienced in cash handling and inventory management, contributing to smooth operations.
Developed critical customer service and communication skills in fast-paced environment. Adept at handling diverse tasks and ensuring positive customer experience. Seeking to transition into new field utilizing these transferable skills.
Overview
6
6
years of professional experience
Work History
Attendant
Sodexo USA
06.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
Cashier
Arby's Restaurant
08.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - English
Florida International University
Miami, FL12-2026
Associate of Arts - English
Miami Dade College
Miami, FL05-2024
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Incident reporting
- Cross-cultural sensitivity
- Housekeeping
- Trash removal
- Tool management
- Patience and tact
- Cash handling experience
- Customer service
- Excellent communication
- Time management
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Guest services
- Problem-solving
- Organizational skills
- Active listening
- Decision-making
- Organization
Languages
English
Native or Bilingual
Timeline
Attendant
Sodexo USA
06.2024 - Current
Cashier
Arby's Restaurant
08.2019 - 07.2020
Bachelor of Arts - English
Florida International University
Associate of Arts - English
Miami Dade College
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