Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEVIN BAEZ

Davenport

Summary

Detail-oriented and dependable professional with over 5 years of experience in fast-paced retail and compliance-driven environments, including the Massachusetts cannabis sector. Expertise in order accuracy, inventory control, and exceptional customer service, complemented by a proven track record of consistently meeting productivity and compliance goals while prioritizing safety and efficiency. Strong organizational and teamwork skills contribute effectively in an Order Selector role within a warehouse or distribution center environment. Committed to delivering high-quality results that enhance operational success and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Budtender

Zaza Green Dispensary
07.2024 - 09.2025
  • Selected, prepared, and fulfilled customer orders with 100% accuracy under CCC compliance.
  • Maintained organized stock and performed daily inventory checks.
  • Collaborated with team to meet sales and operational goals in a high-volume dispensary.
  • Ensured compliance with ID verification and inventory reporting (METRC).
  • Adhered strictly to CCC guidelines, including ID verification, product limits, and real-time METRC tracking and reporting.

Sales Floor Supervisor/ Mobile Expert

T-Mobile
08.2020 - 09.2023
  • Led daily operations and maintained organized inventory for mobile products and accessories.
  • Trained and supervised team members to ensure efficient and accurate product handling.
  • Exceeded 120% of monthly goals through teamwork, communication, and organization.
  • Assisted with product shipments, stock organization, and merchandising.
  • Demonstrate excellent customer service skills by addressing inquiries and resolving issues related to cellphone plans and devices.

Sales Associate

Sprint
04.2018 - 08.2020


  • Collaborated cross-functionally to implement customer engagement strategies, resulting in 15% increase satisfaction.
  • Conducted product demonstrations, contributing to a 10% reduction in returns.
  • Proficient in CRM software for maintaining accurate customer records and streamlining communication processes.
  • Actively participated in ongoing training programs to stay updated on the latest telecom products and services.
  • Supported product restocking and maintained store inventory accuracy.
  • Improved customer satisfaction by resolving product issues and assisting with order logistics.

Education

High School Diploma -

Williamsburg Charter High School
Brooklyn, NY
06-2014

Skills

  • Order Picking & Fulfillment
  • Inventory Management
  • Warehouse Safety & Compliance
  • Pallet Jack Operation
  • Productivity & Accuracy Standards
  • Cannabis Compliance (CCC / METRC)
  • POS Systems
  • CRM Software (Salesforce)
  • Microsoft Office (Word, Excel, PowerPoint)
  • Proper phone etiquette
  • Data Analysis (Power BI)
  • Maintaining security
  • Bilingual
  • Transactions and cash handling

Timeline

Budtender

Zaza Green Dispensary
07.2024 - 09.2025

Sales Floor Supervisor/ Mobile Expert

T-Mobile
08.2020 - 09.2023

Sales Associate

Sprint
04.2018 - 08.2020

High School Diploma -

Williamsburg Charter High School