KEVIN BAEZ
Davenport
Summary
Detail-oriented and dependable professional with over 5 years of experience in fast-paced retail and compliance-driven environments, including the Massachusetts cannabis sector. Expertise in order accuracy, inventory control, and exceptional customer service, complemented by a proven track record of consistently meeting productivity and compliance goals while prioritizing safety and efficiency. Strong organizational and teamwork skills contribute effectively in an Order Selector role within a warehouse or distribution center environment. Committed to delivering high-quality results that enhance operational success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Budtender
Zaza Green Dispensary
07.2024 - 09.2025
- Selected, prepared, and fulfilled customer orders with 100% accuracy under CCC compliance.
- Maintained organized stock and performed daily inventory checks.
- Collaborated with team to meet sales and operational goals in a high-volume dispensary.
- Ensured compliance with ID verification and inventory reporting (METRC).
- Adhered strictly to CCC guidelines, including ID verification, product limits, and real-time METRC tracking and reporting.
Sales Floor Supervisor/ Mobile Expert
T-Mobile
08.2020 - 09.2023
- Led daily operations and maintained organized inventory for mobile products and accessories.
- Trained and supervised team members to ensure efficient and accurate product handling.
- Exceeded 120% of monthly goals through teamwork, communication, and organization.
- Assisted with product shipments, stock organization, and merchandising.
- Demonstrate excellent customer service skills by addressing inquiries and resolving issues related to cellphone plans and devices.
Sales Associate
Sprint
04.2018 - 08.2020
- Collaborated cross-functionally to implement customer engagement strategies, resulting in 15% increase satisfaction.
- Conducted product demonstrations, contributing to a 10% reduction in returns.
- Proficient in CRM software for maintaining accurate customer records and streamlining communication processes.
- Actively participated in ongoing training programs to stay updated on the latest telecom products and services.
- Supported product restocking and maintained store inventory accuracy.
- Improved customer satisfaction by resolving product issues and assisting with order logistics.
Education
High School Diploma -
Williamsburg Charter High School
Brooklyn, NY06-2014
Skills
- Order Picking & Fulfillment
- Inventory Management
- Warehouse Safety & Compliance
- Pallet Jack Operation
- Productivity & Accuracy Standards
- Cannabis Compliance (CCC / METRC)
- POS Systems
- CRM Software (Salesforce)
- Microsoft Office (Word, Excel, PowerPoint)
- Proper phone etiquette
- Data Analysis (Power BI)
- Maintaining security
- Bilingual
- Transactions and cash handling
Timeline
Budtender
Zaza Green Dispensary
07.2024 - 09.2025
Sales Floor Supervisor/ Mobile Expert
T-Mobile
08.2020 - 09.2023
Sales Associate
Sprint
04.2018 - 08.2020
High School Diploma -
Williamsburg Charter High School