KEVIN BAEZ
Zaza Green Dispensary
2026
years of professional experience
Customer-focused professional with 5+ years of experience in high-volume retail and service environments, handling customer inquiries, resolving concerns, processing transactions, and using CRM systems to maintain accurate records. Skilled in building rapport, multitasking under pressure, and delivering empathetic service while meeting performance goals. Bilingual, tech-savvy, and committed to creating positive customer experiences.
Work History
Construction Laborer / Carpenter Helper
- Assisted skilled carpenters with residential construction, remodeling, and home improvement projects while adhering to safety regulations and company standards.
- Operated hand and power tools to support demolition, framing, drywall installation, painting, and general carpentry tasks.
- Measured, prepared, and staged materials to ensure accurate installations and efficient project completion.
- Loaded, unloaded, transported, and organized construction materials, tools, and equipment across active job sites.
- Maintained clean, organized, and hazard-free work areas through daily housekeeping, debris removal, and site cleanup.
- Assisted with quality inspections and verified completed work met project specifications and workmanship standards.
- Followed supervisor direction and adapted to changing job site priorities while supporting multiple phases of residential construction.
- Demonstrated strong teamwork, dependability, and a commitment to safety while performing physically demanding work in indoor and outdoor environments.
Budtender
1 Year 2 Months- Collaborated with team to meet sales and operational goals in a high-volume dispensary.
- Maintained strict compliance with state regulations and standard operating procedures.
- Performed daily inventory counts and documented inventory discrepancies.
- Inspected products for quality assurance and regulatory compliance.
- Maintained a clean and organized work environment following safety procedures.
- Recorded inventory and operational information with a high degree of accuracy.
- Worked collaboratively in a fast-paced environment while maintaining productivity and attention to detail.
Sales Floor Supervisor/ Mobile Expert
3 Years 1 Month- Demonstrate excellent customer service skills resolving billing, product, and service complaints with professionalism and empathy.
- Managed high volume inbound and walk-in customer inquiries daily.
- Supervised daily operations and ensured compliance with company procedures.
- Managed inventory levels and coordinated product shipments.
- Performed routine inspections of equipment and work areas.
- Trained new employees on operational procedures and workplace safety.
- Maintained accurate documentation and inventory records.
- Coordinated with management to resolve operational issues efficiently.
Sales Associate
2 Years 4 Months- Collaborated cross-functionally to implement customer engagement strategies, resulting in 15% increase satisfaction.
- Maintained organized inventory and stock levels.
- Performed inventory audits and reconciliations.
- Documented transactions accurately using computerized systems.
- Assisted with receiving shipments and organizing equipment.
- Maintained clean, safe, and organized work areas.
- Worked effectively in fast-paced environments while meeting productivity standards.
Education
High School Diploma
Skills
Order Picking & Fulfillment
Inventory Management
Warehouse Safety & Compliance
Pallet Jack Operation
Productivity & Accuracy Standards
Cannabis Compliance (CCC / METRC)
POS Systems
CRM Software (Salesforce)
Microsoft Office (Word
Excel
PowerPoint)
Proper phone etiquette
Data Analysis (Power BI)
Maintaining security
Bilingual
Transactions and cash handling
Timeline
Budtender
Zaza Green Dispensary
07.2024 - 09.2025Read More
Sales Floor Supervisor/ Mobile Expert
T-Mobile
08.2020 - 09.2023Read More
Sales Associate
Sprint
04.2018 - 08.2020Read More
Williamsburg Charter High School
High School Diploma
Read More
Construction Laborer / Carpenter Helper
Williamsburg Home Improvement Inc.
Read More